Southwest Airlines Reviews

I love that Southwest is generally on time, but I am not a fan of their boarding process. If you don't pay the extra 10 dollars for the early bird checkin, you most likely will be in B boarding group and will be strapped to find overhead bin space. As bonus several times Southwest has offered me a free drink, so they got that going for them.

Pre-Board Disabled passenger and Companion forced to exit plane after Captain Lars, Flight Attendant Kathryne and Supervisor Luke Hershberger refuse to assist with an aggressive and unruly passenger! Crew's lack of action risks physical altercations, intimidation and failure to assist pre-board passengers as advertised and required. @SouthwestAir The story...My Companion and I had the worst travel experience of our lives yesterday on Southwest Airlines. The two of us have both been road warriors at one point in our adult life and feel qualified to make a fair comparison on this incident. Our experiences today were avoidable and easily solved by Southwest Airlines' Austin team and flight crew, yet they dropped the ball. Now past my personal cooling off period, we feel it's time to share the story and move past SW Airlines' canned Customer Service responses. Southwest Airlines flight 4262, Austin - Orlando 2:10 pm Saturday 24th 2018. Captain - Lars, Flight Attendant - Kathryne, Austin Ground Supervisor - Luke Hershberger & the gate agent. I have recently and hopefully become a temporary user of Pre-Boarding due to "disability". I require a companion seated next to me. We both purchase Early-Bird check-in each time, just because we feel it's the right thing to do if we are utilizing pre-board assistance. I approached the gate agent and requested pre-boarding passes due to specific seat requirements and the need for a companion. I was given a pre-boarding pass, but my companion was not. Knowing my companion held an early Early Bird boarding pass, not being familiar with the pre-boarding system, or why a second pre-boarding pass was not issued, I chose to simply save a seat for my companion. There is no policy published on this by SW Air. Now seated, the next passenger calling himself "A-1", wished to sit next to me with his daughter. Looking around and seeing the same other seats available within 2 rows and both sides of the plane, I asked for his assistance and explained my issue in needing my companion next to me. I pointed just outside the aircraft door to my companion waiting to board. A-1 firmly stated in a loud and agitated voice several times that Southwest doesn't allow seats to be saved, he paid $350 more than I and didn't care of my situation. I requested again for his help, letting him know my companion was only a few feet away and that if he insisted on using the seat next to me, I would not be able to travel on that flight. Flight Attendant Kathryne attempted to assist me but receiving a similar argument, she was unable to convince A-1 to choose one of the other nearby isles. A-1 repeated himself to her becoming argumentative and attempted to push by me. Kathryne consulted with Captain Lars watching on, but was told not to intervene. Kathryne and Lars both stood back and now refused to become involved as they watched me gather my bag and prepare to exit the plane. The isle and seats around us had begun to fill and I made my way toward the aircraft's door. Kathryne inquired as to if I was actually exiting. I told her again that due to my pre-boarding situation I was unable to travel on the flight under these conditions. The same conditions I described and begged for assistance with several times in front of all boarding passengers and the Captain. My companion joined me outside the aircraft door and we met in the terminal to speak with Gate Attendant and Supervisor Luke. Hearing the story, Luke claimed he would handle it and boarded the plane to speak with Captain Lars. Returning from the meeting, Luke told me Lars refused to be involved and that I gave my seat up, there was nothing he or anyone could do after I allowed A-1 to take possession of the seat. Prior to the plane departing, Captain Lars' crew contacted Luke on the phone. Overhearing the discussion, I confirmed with Luke that they were in collusion on the story that I had given up my seats to A-1. I made it very clear I did not relinquish my seats to A-1 prior to feeling my safety was threatened and the next step may have been a physical confrontation. Contacting the online Customer Service department, Kelly and Nicole informed me they were sorry but no one else would reach out to us after logging our concerns. #SouthwestAirlines #norespectfordisabled #customerservicesucks

Great flight company. I will for sure use them again!

I fly Southwest several times a year from Pittsburgh to Texas to visit family. I choose to use their airline for their two free checked bags policy, pleasant staff members and customer satisfaction...however, my last few flights there have been increasing incidences of passengers who board ahead of other friends or family members saving seats for those passengers boarding later. I do not pay extra to board ahead of anyone, nor am I A-listed, and, I have no problem with their boarding sequence in allowing families, children, disabled, military etc.. to board first but I do have a problem when it is very blatantly obvious to others boarding and to the flight attendants that this is occurring and nothing is done about it. I am very diligent in setting an alarm reminding me to check in. I should not have to sit in an undesirable seat because others have not. Southwest needs to address this as I have heard similar complaints from other passengers. As they say we have many choices. I choose to use Southwest but I don't have to.

This is not a passenger review in the strictest sense but, nonetheless a BIG compliment related to the compassion of all those who were part of the rescue and subsequent adoption of the "satos" from San Juan, Puerto Rico to the United States (Baltimore Maryland area). The SW 737 flew down to PR and back carrying the dogs and cats at no cost to attorney Mirah Horowitz and her organization,"Lucky Dog Animal Rescue" based in Arlington Virginia. The crew of the flight,( pilots, cabin crew) all donated their time, expertise and goodness of heart to make this happen. "Why dogs over people"? you may ask. That is a discussion for a different time. Let's take this act of compassion for what it is and be happy for a job well needed and well done.

I am sitting at LAX. I’ve not used SW for several years because the last time I did was horrendous. Our flight to Chicago was scheduled to leave at 3:00 pm. It is 3:45. When I checked 1/2 hr ago I was tod it would leave at 4:45. I checked again a few minutes ago. Now it is to leave at 5 pm. I cannot see myself using this airline again.

2 free checked bag and sales! I'm a very budget conscious traveler. They have been getting a lot of my money. Great out-of-country deals from Ft Lauderdale. I got a flight to Ft. Laud $49......ROUND TRIP. I got flights to Belize 188 ROUND TRIP and Cayman Islands $200 ROUND TRIP. The 2 free checked bags are a huge reason why I frequently buy from them. I just wish they would add more destinations like Peru, etc. I'm flying with them Feb-April. But KEEP IT UP SW!

It’s Christmas and my kids and I have no luggage. We arrived at Hobby 24 Dec 2017. In addition, the baggage claim personnel treat you like your just another number and could careless about the fact that you and your family bags are lost. Let me highlight the fact that they only offered me a $100 voucher to towards the purchase of another ticket. The staff is substandard and they acted as if I was bothering them. Im sure they are enjoying there Christmas with no interruptions!!!!

I've flown other airlines with lower fares, but with Southwest you don't pay for all the little 'extras'. With the others the seats didn't recline, and you pay for everything (soda, snacks, and especially LUGGAGE!) Southwest, except for their early check-in offer, does not nickle & dime you the way most other airlines do, and still provides friendly, customer service from check-in, to flight staff, to ticketing issues (thanks again, Lauren!) Just wish they flew into TTN. Oh, and their coffee is pretty good, too.

I am currently sitting on Southwest Airlines flight 1630 from Orlando to Aruba on September 18, 2017. There was just an incident that just occurred while loading the plane. My aunt boarded the plane two people before my parents and I. I have a severe health condition that requires injections when I start having an attack. My aunt placed a bag on the seats so that my dad and I could sit together in case of an emergency. Before I start, this is not meant to be racist. I'm far from that. I'm simply stating the facts. Just as we about to sit down, a black couple quick cut us off. We explained the situation to them and they were arrogant, rude and said the seat was theres since they got it first. All she did was sit there with a smug face as if to say, "haha. I got my own way." The manager came out and tried to remedy the situation, but then another black woman sitting in front of me started yelling and screaming that she has a 3 year old son and was uncomfortable with my "foul language." The only thing I said to the manager, in a private conversation talking quietly, was that some people can be complete idiots. Apparently idiot is now a foul word. The manager threatened to kick me off the plane. For what? Because I was trying to sit in the seat that was saved for 30 seconds because of my health? This whole incident is absolutely wrong and a disgrace. I was treated unfairly by the manager because there is more concerned about a discrimination lawsuit. This incident is an absolute disgrace and action needs to be taken. Is it more important to appease a passenger than it is to prevent a possible death on a flight. The first few minutes are crucial for saving my life. My dad was forced to sit several rows away from me, and would not know if there was an emergency. In addition, I spoke with a flight attendant who informed me that there are no boarding policies, which means there is absolutely no set guidelines for saving a seat for someone entering the plane two people behind in order to ensure possible life saving measures. Not only is this reverse discrimination, but also a violation of the American Disability Act. Southwest is leaving themselves vulnerable to a massive lawsuit. How dare I be threatened to be kicked off of the flight for saying idiot in a quiet and personal conversation with the manager. I was not loud or causing a disturbance. That manager had no business threatening me to kick me off the plane due to someone not minding their own business, and getting involved because of being the same race as the arrogant couple that physically moved the bags onto the floor and refused to move. The flight staff should have requested them to move since it involves possible life saving measures. I just received the most rude response from SouthWorst today. Basically, I just got slapped across the face again by this horrible airlines. This airline is an absolute disgrace and should go bankrupt.

We flew with Southwest three times in a month through the States without any hassle or problems. We managed to double book one flight, and had another query, and had to call the customer service. The matters were solved in a friendly matter within minutes and they gave a good impression.

Southwest Airlines Baggae Dept is horrible. I left for Vegas, in 9/5/17 from BWI and by time I touched down to Vegas and received my luggage, it had fish (seafood) liquids n juices all over my bag. My luggage was exterior was damp and smelly. So i had to drag around fishy smellimg luggage until i get to my hotel. But now all mu clothes have a fishy odor as well. I bought new clothes to not smell my entire vacation. When I went to go address this issue with baggage in Las Vegas McCarran Airport. The staff was highly unprofessional. They acted as if there was no one I could talk too. So they told me to call customer service. I did just that, and got no response. I didn't just pay to come on vacation to sit on the phone calling Southwest to make complaints for hours. I carried on with my trip. On 9/8/17 our flight to return to BWI was scheduled at 5:25pm it got delayed several times and then southwest decided to cancel the entire flight around 11pm. I now had to go find my luggage AGAIN and get ready to go find another hotel and food to get by for another day. When I finally get my luggage to go . My luggage is soaked. Literally all my belongings are soaked. I have no clothes, all my suveniers and clothing I just purchased is now stained, soaked and or ruined. There was no protection for customer belongings/baggage. So now I have arrived yet at another hotel, because Southwest cancelled my flight. Ruined all my belongings inside and out. I called again and finally talked to someone. She asked for all this detail and confirmation numbers. Then she told me the next day when I returned to the airport, I could also speak with someone face to face. Of course like an idiot, I went up to the baggage claims dept.and they can't locate or find a report/claim nor do they know what to do because there are several lines of angry Southwest Airline customers! This is not appreciated and by far the worst experience with this airline. All I did was spend unnecessary money because of all Southwest's screw ups and negligence. No one has still even bothered to reach out to me. You all are a bunch of jokes!!!

Horrible staff, horrible crew of flight number 763 from Orange County California to Puerto Vallarta Mexico on September 12th, 2016. I have used Southwest in the past, many times, they haven't been too bad most of the time. And as a former member of the military, I have traveled a lot to say the least. Today's experience on flight 763 however, was the worst of all time. When I boarded the plane, I was stared at by the flight attendants without so much as a greeting. The flight attendants were also rude and unprofessional, I overheard one of them use a racial slur while conversing with another flight attendant! As I departed the aircraft, the male attendant, or could have been the pilot, didn't really notice, turned his head and said nothing to me, not "have a nice time", "thank you ", nothing. These are the customer service practices that southwest airlines employees use?! I was baffled at the rudeness, disrespect, lack of courtesy, and racism! . Glad I served my country in Afghanistan to be treated this way. Im an American, and came to Puerto Vallarta on business, and let me tell you, from the moment I stepped into the cab, to my hotel, I was treated with excellence, 5 star treatment, it's a shame some Americans behave this way in their customer service, or lack of, its embarrassing. They can learn a thing or two. Needless to say, I won't be using Southwest airlines again due to this experience. The crew of flight 763 should be ashamed and disciplined. Im glad now a days, this sort of thing can be brought to light with a simple online review, for the masses to read and be warned.

I Fly Southwest everywhere I go if they fly there! The best experience ever flying and I used to fly a lot, recently I've been looking for flights at the last minute and un fortunately there was another airline that was less expensive but I'm bummed that I didn't get to use Southwest!

They didn't have enough gas in the plane so we made a extra stop which delayed my flight by 6 hour and took 1 hours for baggage

Love southwest. Flights have always been on time for me. All the people I have dealt with are friendly and helpful. After an exceptionally stressful flight due to another carrier leaving us stranded, a pilot saw me frustrated and asked to help, pointed me in the direction I needed to go. Wasn't his job, but he helped anyways. Besides reliable and friendly, add on the free checked bags and the prices are even more reasonable. Lately if the costs are even close, I use southwest. I just trust them so much more than other carriers.

Love Southwest Airline have travel with them many time and thank God it has been a great experience.

I just came here to share my one week ago experience with Southwest Airlines. Me and my sister were on the number 502 flight from Philadelphia to Orlando, at 8:20pm on 1st of January. Due to mechanical issues the flight was delayed, and the plane took of at 9:10pm (with the 50 minutes delay!). Because of the delay, we missed the overnight bus to Atlanta we had 1h and 10m after the planned departure time. So we were left at 11:50pm at the airport, with no chance to catch a bus, and no place to sleep at. We asked Southwest official what should we do but she told us that there is NOTHING they can help us with. So we booked the closest and a cheapest hotel, slept over and came back to the airport early in the morning, because we had to be in Atlanta by noon. We complained about the situation we were left in because of their delayed flight, but once again there was nothing they could do. Even though they had the two flight two Atlanta that would get us in time, the "manager" Keith Taylor told us that we can BUY tickets at a price of 175$ each! So again, there was nothing they could do. We left the airport and took the bus to Atlanta, and of course, missed the appointment we had at noon that day. Once we called the customer service the day after, to refund the hotel and new bus tickets expenses, they told us THERE IS NOTHING WE CAN DO FOR YOU. The hotel was a consequence of their delayed flight, the new bus tickets were the consequence of their delayed flight. And all that Southwest airlines did was "SORRY, there is nothing we can do". Once I asked the customer support to give me the contact information of their Legal Department, they told me that they DON'T KNOW the information of their own company's legal department, and that MY LAWYER knows how to contact them. UNACCEPTABLE CUSTOMER SERVICE. And all of that for the refund worth 200$. What a way to treat your customers! DON'T FLY WITH SOUTHWEST AIRLINES! THEY WILL DELAY YOUR PLANS, FORCE YOU TO SPEND MONEY ON HOTEL AND NEW TICKETS, AND THEN SAY THAT THEY ARE SORRY.

Needed an emergency one way ticket and they beat all the competitors hands down! Not only did I not have to pay for any luggage but also paying under $90 for a ticket booked 18 hours before the flight was amazing! Easy boarding, easy getting off the plane... I couldn't have ask for a better flight! Plus my luggage took literally 15 minutes to get (the time it took me to get to baggage claim, I waited maybe 2 minutes for both of my bags)! I wish they went more places!!!!

Bargain prices (in advance booking) gets you there safely and quickly. Bags going free is amazing for families