Southwest Airlines
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NEVER USE SOUTHWEST!
I just came here to share my one week ago experience with Southwest Airlines. Me and my sister were on the number 502 flight from Philadelphia to Orlando, at 8:20pm on 1st of January. Due to mechanical issues the flight was delayed, and the plane took of at 9:10pm (with the 50 minutes delay!). Because of the delay, we missed the overnight bus to Atlanta we had 1h and 10m after the planned departure time. So we were left at 11:50pm at the airport, with no chance to catch a bus, and no place to sleep at. We asked Southwest official what should we do but she told us that there is NOTHING they can help us with. So we booked the closest and a cheapest hotel, slept over and came back to the airport early in the morning, because we had to be in Atlanta by noon. We complained about the situation we were left in because of their delayed flight, but once again there was nothing they could do. Even though they had the two flight two Atlanta that would get us in time, the "manager" Keith Taylor told us that we can BUY tickets at a price of 175$ each! So again, there was nothing they could do. We left the airport and took the bus to Atlanta, and of course, missed the appointment we had at noon that day. Once we called the customer service the day after, to refund the hotel and new bus tickets expenses, they told us THERE IS NOTHING WE CAN DO FOR YOU. The hotel was a consequence of their delayed flight, the new bus tickets were the consequence of their delayed flight. And all that Southwest airlines did was "SORRY, there is nothing we can do". Once I asked the customer support to give me the contact information of their Legal Department, they told me that they DON'T KNOW the information of their own company's legal department, and that MY LAWYER knows how to contact them. UNACCEPTABLE CUSTOMER SERVICE. And all of that for the refund worth 200$. What a way to treat your customers! DON'T FLY WITH SOUTHWEST AIRLINES! THEY WILL DELAY YOUR PLANS, FORCE YOU TO SPEND MONEY ON HOTEL AND NEW TICKETS, AND THEN SAY THAT THEY ARE SORRY.