Kim

Oct 27, 2017

NEVER Fly SouthWorst!!!

I am currently sitting on Southwest Airlines flight 1630 from Orlando to Aruba on September 18, 2017. There was just an incident that just occurred while loading the plane. My aunt boarded the plane two people before my parents and I. I have a severe health condition that requires injections when I start having an attack. My aunt placed a bag on the seats so that my dad and I could sit together in case of an emergency. Before I start, this is not meant to be racist. I'm far from that. I'm simply stating the facts. Just as we about to sit down, a black couple quick cut us off. We explained the situation to them and they were arrogant, rude and said the seat was theres since they got it first. All she did was sit there with a smug face as if to say, "haha. I got my own way." The manager came out and tried to remedy the situation, but then another black woman sitting in front of me started yelling and screaming that she has a 3 year old son and was uncomfortable with my "foul language." The only thing I said to the manager, in a private conversation talking quietly, was that some people can be complete idiots. Apparently idiot is now a foul word. The manager threatened to kick me off the plane. For what? Because I was trying to sit in the seat that was saved for 30 seconds because of my health? This whole incident is absolutely wrong and a disgrace. I was treated unfairly by the manager because there is more concerned about a discrimination lawsuit. This incident is an absolute disgrace and action needs to be taken. Is it more important to appease a passenger than it is to prevent a possible death on a flight. The first few minutes are crucial for saving my life. My dad was forced to sit several rows away from me, and would not know if there was an emergency. In addition, I spoke with a flight attendant who informed me that there are no boarding policies, which means there is absolutely no set guidelines for saving a seat for someone entering the plane two people behind in order to ensure possible life saving measures. Not only is this reverse discrimination, but also a violation of the American Disability Act. Southwest is leaving themselves vulnerable to a massive lawsuit. How dare I be threatened to be kicked off of the flight for saying idiot in a quiet and personal conversation with the manager. I was not loud or causing a disturbance. That manager had no business threatening me to kick me off the plane due to someone not minding their own business, and getting involved because of being the same race as the arrogant couple that physically moved the bags onto the floor and refused to move. The flight staff should have requested them to move since it involves possible life saving measures. I just received the most rude response from SouthWorst today. Basically, I just got slapped across the face again by this horrible airlines. This airline is an absolute disgrace and should go bankrupt.