Southwest Airlines Reviews

Good afternoon. I wanted to take a minute to say thank you and share with you why you have converted me from another airline for life. My wife’s Grandmother was in her last days and hours of her life, the last week of march this year. My wife and I had planned on traveling to see her, and had a ticket purchased already for my wife and one of my daughters, but we needed it changed and needed to get me and my other daughter a flight. For my work, I travel quite frequently from Nashville to Dallas among other places on another airline. Because of my status I like them to continue to build points with them. I called them first to book myself and my daughter a flight to Phoenix. They were of no assistance, would not budge on the price for an emergency, and would still charge me a large amount to move my points. I hung up. My wife then called southwest. Not only did they get us booked last minute, they adjusted the pricing for an emergency, and helped us the whole way thru it moving our points around etc... . Even when we got to the airport, they bumped us to an even earlier flight to get us there as quickly as possible. What a blessing it was to fly with you. If we would have went with the other airline, or had we not been bumped up to an earlier flight, we would not have made it in time to see her grandmother before she passed. We arrived within less than 2 hours of her passing. What you do for people every day may seem routine, but for us, it was a life changing moment. Having my wife be there before her grandmother passed means more to me than I can possibly express to you. As a result, I have decided to switch to southwest for all of my work and personal trips going forward even though I do not have status with you. Sometimes I fly out of Knoxville where you do not service, but other than that, I will forever use you now. Thank you for making such a hard time for my family, just a little easier. God Bless you.

Experience was less than satisfactory they delayed our flight from puerto rico to norfolk virginia. Me and my wife didnt find out until we were checking out from the hotel that day. It went from a 2 hour delay in orlando to pretty much a 8 hour we were scheduled to land in norfolk at 5pm went to 11 pm called costumer relations the lady sounded like she didn't want to be there...pretty much in lamends term it is what it is live with it attitude it was me and my wife hunnymoon that we never got a chance to take in 5 years being together and ended the way it did. This airline truly proved they are the Walmart of airlines never again

SWA used to be a bargain, but now they price to demand. I guess that's best for them, but I have been a loyal customer since the beginning and now feel used. The only "deals" left are promotions vs. just straight-up lower prices as in the past. They have kept the friendly culture and the no-frills service, but ditched the "no-frills" pricing. Southwest, I love ya (you're good people), but I miss the good old days.

The 2 free bags cost you a whole lot more. This airline will delay your flight for over 5 hours and not care that it was even their fault. Do not pay to board before others because that is a scam! You pay for early boarding and at the time of boarding anyone gets through with any boarding number, there’s no order and the workers do not care. I will NOT fly with this airline again and neither is my family. Not worth it!

Just flew from Kansas City to Denver tonight. The flight attendants and pilots were awesome. They got us home safe in this big snow storm! The grounds crews are out here working thier butts off for us tonight too! Thank you everyone for a great job! I am home safe at 2 am.

Don't fly with this south west airlpne: -bad service - bad manners - no such immroals

I've had such great experiences with Southwest. Prices are great, baggage policy is the only reasonable on in the country and free cancellation makes me so much more relaxed. Thank you Southwest.

The airplane was a little bit old and a bit uncomfortable. staff was well trained and they gave me a full can of soda. baggage arrived fine. might need to update their fleet but all in all it was pretty decent.

We booked a cheap return trip Fort Lauderdale New Orleans. Both flight left and arrived on time and Southwest was very nice about weight and size of our suitcases, they were close to the limit. We had to fly the next day back to Denmark so it was important that nothing went wrong. Good size seating inside the plane and free drinks and snacks, I can only give them 5 stars.

On 2/4/2019 I took a flight on Southwest #1454 from LAX to AUS airports. I placed an Apple iPad Pro with an Apple “Smart Keyboard Cover” in the seat pocket in front of me. I was in an aisle seat in the first 10 rows on the right side of the aisle. I fell asleep on the flight back. I remember the flight attendant and ramp agents advising us to spread out since there were only 40 people on the flight back. Thus, everyone had their own row. I had nobody sitting in my row. Upon arrival at approximately 2/5/18 at 12:10 am I deplaned and forgot my iPad. I went all the way home (approximately 30 miles north of the airport )and upon unpacking I remembered I left the iPad on the airplane. I called Southwest Airlines customer service who said to fill out a lost property report online on their website which I did. They said that they would receive the report in the next 4 hours and go look for it. Luckily it was the last flight of the night so they had ample time to go look for it before the morning’s first flight. As a precaution I got on the “find my iPhone” app and disabled the iPad. A feature of this is when the device is later turned on it will notify me and send me the real-time location of where it is located. I woke up around 9:30 am and discovered nobody had called or emailed me. I called Southwest Airlines and spoke to an employee named Drew (Reservations Service Coordinator #76). While speaking to him at approximately 10:42 am, i received a notification that my iPad was found at a residence address within 3 miles of the airport, outside the airport property. I drove to the location and arrived at approximately 11:15 am. This location is a trailer park. I found the GPS location placed me at approximately the fourth trailer home on the right (west side of the road). I saw three hispanic males, approximately 18-25 years old) outside working on the underpinning of the mobile home. I told them that I was told my Southwest Airlines (by now I was speaking to someone at their Executive Office named Corshea, ID #240610) that they informed me that my iPad was at this location and I came to retrieve it. I did not say how I actually located it. All three looked at me and said they did not know about any such iPad. I reiterated that Southwest told me the iPad was here and I would call the local police to search the single wide mobile home if they did not retrieve it and return it to me. The youngest one, who later said he was 19 years old and the son of a contract cleaner, went inside the mobile home and within one minute returned outside with the iPad but without the keyboard cover. I verified this was my iPad. I asked about the keyboard cover and he said that he did not know anything about it. At this time I told him that the reason that I knew it was here because when the ipad was turned on, it sent a signal to my iPhone to give me the location. I asked him who here worked for Southwest. He said his mother did. I asked him to ask her where the keyboard cover was. He said he could not because she was not home. I asked him who turned on the iPad, assuming it was her. He said that he turned it on. The male said that mother routinely takes home lost and found items since she gets off at 3 am, since there is no supervisor to turn them in to. The mother showed me her ABIA security access badge. Southwest heard the entire interaction on the phone and refused to do anything about it. They do not care about thievery.

Checking in on 01/02/19 in Orlando southwest staff was very rude hollering and hearding us like animals making us check our own bags and tagging them . There is a little trick to putting on the sticky tag. They have one more time with me and if they can't get right I don't mind spending the extra money . It all goes back to you get what you pay for. I believe the worst employees name Leann

Southwest will keep me from flying ever again! Terrible experience with them. The crew is so rude...you definitely get what you pay for no wonder it's cheap!! Plane felt like it was falling out of the sky ...flight attendants HATED THEIR LIVES! AWFUL AWFUL EXPERIENCE NEVER AGAIN!!! DONT FLY SOUTHWEST YOU WILL REGRET IT!

I had a flight from Nashville to jacksonville with a layover in Atlanta and it was by far the worst 2 flights I've ever been on. Both times their employees had us board the plane and both times we sat at the terminal because their was something wrong with the plane. Then on the second flight, after they fixed the plane, we sat for another 30 min waiting on a freaking ipad for a flight attendant. I don't know if they have the worst maintenance crew of all the airlines or they buy the cheapest planes, but this is by far the worst airline I've ever flown with. I don't care how cheap their flights are, I will never fly with this trash company again. I recommend literally any other airline on the planet.

Used to be pretty good but they've become more and more like the legacy airlines with price gouging fares and rising fee's. We used to fly them religiously but are now price shopping our trips. We need a good recession to put many of these companies back to square one.

This was very easy to book

Very Happy. The price is the price. I get tired of booking other airlines who add taxes, seat assignment fees, recovery fees, baggage charges, overweight fees and anything else they can get us for. I can only tell you that the hassle cost is far less on Southwest. I also appreciate that there is no Southwest connection. Yes, everywhere Southwest flies I get a first rate crew, not someone fresh out of aviation school. Book Southwest on your next flight and take two check in bags, carry on and personal item for free. Yes - it is INCLUDED. Thanks Southwest for the posted price actually "getting me there".

Wouldn't fly with another airline. Simple booking and check-in process. My flights have been on time and reliable. Great value for money.

I fly SW all the time with my emotional suppot pupsthet r 5 lb yorkie’s. Albany has the worst service ever this last time did it for me I was not informed that the rules changed to only being allowed one per person I checked in with them nothing was said to me I got my tickets for boarding was an hour and half early as I am boarding the plane I was told about the new rules now I am charged at this time 95$ for one dog & 56$ for a carrier which I had teo with me in my check in luggage I said I needed my bag to get my carrier out of it they refused the bottom line to this is I had to pay for a carrier because I didn’t get it out before I checked in which was the fault of the person who checked us in and they will not reimburse me for it iv had nothing but trouble with Albany ny their service is horrible

Southwest lacks customer service as they have cancelled flights without any other options but to give a refund. This causes one to buy new flights at the front desk (other airline carriers) at a premium if you plan to get to your destination. Good luck trying to get a hold of any one in “customer relations” that seem to care. This airline is horribly organized and lacks customer service.

Southwest is being money hungry and also dismissive to concerns on program and pricing changes. And they used a bait and switch method. I booked my flights some time ago and was offered the early bird check in option at an additional cost of $60 RT for my wife and I. I went back to book it and now the price is $100. When I called, I was told that the program changed at the end of August. Mind you the $60 is already a fee to get checked in early so you have a better boarding group time so you can rush on and pick your seats. The other airlines allow you to select a seat at booking so you do not have to get on the plane searching for your seat and beat out someone else like it is the last bottle of water before a hurricane. I would have saved money going with another carrier and not had to pay for the privilege of getting a better line up position to then still have to search for two seats together where we would like to sit. I talked to a few lower level staff that agreed with me that I should be able to get the original rate I was quoted at the time of booking. However, they could not help me. They did say they are getting similar feedback and it is not going over well. I called corporate at their direction and that got worse. The person at corporate was unapologetic and cold professional. She informed me that basically it is an ancillary rate and they have the right to change it at any time. She did understand my point about being offered a price on an already booked flight but was unwilling to do anything to assist. She then said they notified people by placing a disclaimer on their site for 8 days at the end of August. I had already purchased my ticket and have the app so had no reason to go back on the site. No email or reaching out to someone that already purchased. So they took what was already a junk fee for something no one else charges for and increased it to make more profit. She said well at the lower cost too many people were using it so it was not really an advantage to those buying it. And based on that feedback they felt raising the price to reduce the number of people purchasing it would make it more valuable for those buying it. I mean they could have just limited it to the first 50 people that purchase it or something like that. So buy early and get the advantage. That is how the best seat assignments work on other airlines. Instead they would thin the heard by raising the price and pricing people out in order to make it a better experience for those that can and are willing to pay. It is a greedy money grab. They sell themselves as different, and better and “we got rid of assigned seats and tickets to make fares lower.” But really it just is good marketing because they intend to get it from you on the backend. In all actuality I could have gone with another airline and saved and had seat assignments and not had to pay an extra fee. And this day and age no longer do they really have to print that many paper tickets with tickets on phone apps. At the end of the conversation I recapped that they offered a price on a confirmed booking and then changed it later without due diligence notification. I informed her that it was a bait and switch and also poor form for such a respected company. It was underhanded and not appreciated and was just raising what was already a junk fee. Informed them I would file complaints with the appropriate regulatory bodies as well. She gave me a call record number then had the audacity to ask if I wanted to go ahead and purchase the early bird check-in at the new higher price. That is what I was complaining about, really? I will just way up early the day before to check in. They will not get another dollar from me and I will use another airline in the future.