Southwest Airlines
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Southwest Airlines Baggae Dept is …
Southwest Airlines Baggae Dept is horrible. I left for Vegas, in 9/5/17 from BWI and by time I touched down to Vegas and received my luggage, it had fish (seafood) liquids n juices all over my bag. My luggage was exterior was damp and smelly. So i had to drag around fishy smellimg luggage until i get to my hotel. But now all mu clothes have a fishy odor as well. I bought new clothes to not smell my entire vacation. When I went to go address this issue with baggage in Las Vegas McCarran Airport. The staff was highly unprofessional. They acted as if there was no one I could talk too. So they told me to call customer service. I did just that, and got no response. I didn't just pay to come on vacation to sit on the phone calling Southwest to make complaints for hours. I carried on with my trip. On 9/8/17 our flight to return to BWI was scheduled at 5:25pm it got delayed several times and then southwest decided to cancel the entire flight around 11pm. I now had to go find my luggage AGAIN and get ready to go find another hotel and food to get by for another day. When I finally get my luggage to go . My luggage is soaked. Literally all my belongings are soaked. I have no clothes, all my suveniers and clothing I just purchased is now stained, soaked and or ruined. There was no protection for customer belongings/baggage. So now I have arrived yet at another hotel, because Southwest cancelled my flight. Ruined all my belongings inside and out. I called again and finally talked to someone. She asked for all this detail and confirmation numbers. Then she told me the next day when I returned to the airport, I could also speak with someone face to face. Of course like an idiot, I went up to the baggage claims dept.and they can't locate or find a report/claim nor do they know what to do because there are several lines of angry Southwest Airline customers! This is not appreciated and by far the worst experience with this airline. All I did was spend unnecessary money because of all Southwest's screw ups and negligence. No one has still even bothered to reach out to me. You all are a bunch of jokes!!!