Southwest Airlines
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Reliable, friendly, cost effective.
Love southwest. Flights have always been on time for me. All the people I have dealt with are friendly and helpful. After an exceptionally stressful flight due to another carrier leaving us stranded, a pilot saw me frustrated and asked to help, pointed me in the direction I needed to go. Wasn't his job, but he helped anyways. Besides reliable and friendly, add on the free checked bags and the prices are even more reasonable. Lately if the costs are even close, I use southwest. I just trust them so much more than other carriers.