Smallwood Home Reviews

Amazing Experience. We were a first time buyer with Smallwood from a recommendation of our church. This company exceeds expectations from ordering to delivery. We had a minor issue with our print that was no fault of theirs. They immediately worked to fix the issue and ship out a new print. Every single customer service representative we spoke with throughout the process was kind, efficient and eager to ensure we were completely satisfied with the purchase. You just don't see that kind of exceptional service these days. This company is the real deal and you should run to have them take care of all your photos. We will definitely use them for all our future needs.

Extremely Disappointed! I don’t like to go this route but right now see no other option until hopefully a refund is received. We ordered eight 25x25 custom frames as an investment for our family photo gallery (close to $400!) that we received today — in utter shock about the quality. No protection; simply stacked on top in a cardboard box; photos falling out of the frames; one frame poorly aligned; looks like photos are not even really printed on high quality photo paper with a white border that looks so insanely cheap (the border and acrylic glass option we chose intentionally for aesthetic purposes); photo prints (all high resolution images by a professional photographer that came out great as same size prints from Shutterfly, the ones we have already) are now super low quality/grainy/blurry. We wanted to order from this company due to them being all American and small business, so we also believed in the quality and craftsmanship; but turns out our previous custom frames from Shutterfly are way better quality. I hate to say it. Previously, we ordered three wall hangings/ signs from them that we enjoy in our home. But the custom photo frames are a huge disappointment and we regret ordering all eight instead of trying one, for now. We have contacted customer service for a full refund as, unfortunately, there is no way we are able to enjoy these frames hanging in our house. It seems many people have had similar experiences recently, sadly. I will update this review as I hopefully hear from customer service soon … but right now our family is just so disappointed and frustrated about the amount of money spent for something that was supposed to bring so much joy to our home.

Amazing customer service!! I had a small issue with a print, and they quickly responded to my email and remedied the problem right away. The frames are exactly what I expected, and my prints are beautiful! I will order from Smallwood over and over again!

Love doing business with Smallwood Home. They have great products and wonderful customer service! Would highly recommend them.

Unfortunately my experience was not good at all. I ordered 2 canvas pics ( pics were from my wedding) taken by a photographer that I wanted blown up on a canvas. What I recd was 2 blurry pictures, looks like someone added pixel like printing and it looks awful. I immediately contacted the customer service dept & they asked for me to send the photos directly to them. They told me it was my pics which were blurry. To which I responded with that was not possible as I’m looking at my pics and they are clear. I then Requested a full refund and asked is the final product not inspected prior to shipment? To which I was Told they print out what they receive and ship it. This is totally unacceptable to me and I will Not be using them in the future or ever again.

Customer service was excellent and responded in a timely manner. Excited to receive my products

I ordered 3 of the 20x30 acrylic photos for my living room. I chose the option of them being frameless because I thought it would look elegant. I was unaware that in choosing a frameless option, I would be sent my photos with a rim of whiteness, barcode, and dimension details on the white line around the rim of the photos. I believed the photos would be ready to hang on my walls, instead I have photos that I can’t do anything with. With the knowledge I have now of what the photos look like frameless, I requested that they simply send me frames for me put on the photos so they would be ready to hang on my wall. Instead of providing a solution, I was told they don’t sell frames (though they obviously do) and the only thing they could do is give me 50% off coupon for me to reorder the ENTIRE order again. This company does not stand behind their products nor do they offer helpful solutions when their customers are dissatisfied. *I would attach photos but there is no option to do so. I sent customer service photos and gave them a chance to remedy this issue before I posted a review. They think this is something that is unproblematic*

Love their work and the quality of the prints. Customer service was extra quick to resolve an issue that happened during shipment!

I ordered a large print and 3 smaller ones. All were good except for one of the smaller prints with a shirt being off color. It was fine on the other pictures. I asked for a reprint and was told they couldn’t do anything about it. After a second review, they agreed the color was off and will reprint it. I haven’t received it yet so hoping it will match the others.

Absolutely love my Pictures. I get so many compliments on them when people come into my home . They’re a statement piece . Hands down will purchase from here again and again

GREAT EXPERIENCE. GREAT PRODUCT. THEIR COUPONS AND DISCOUNTS ARE GREAT.

Amazing customer service and amazing products! I have people stopping by to look at my canvases from outside. They make my house look amazing! Thank you a million times! If you’re on the fence, just buy them you’ll regret you didn’t do I sooner!

This was my third order with Smallwood. They have always been very timely and helpful when I have had any questions/concerns. Amazing Customer Service. I will order from this company again. Thank you.

Make it right specialist Garret got the job done with out me asking. My picture was delivered damaged and without hesitation a replacement was ordered!

I ordered 4 prints from Smallwood Home. 3 came back perfect, one was blurry and grainy. I contacted customer service, they explained the one photo was a screen shot. They told me that I needed to get the original and I did and sent it back and they are making me a new print, even though the error was in my end! They were courteous, kind and helpful.

OMG I’m in love with this product! My four photos turned out even better than I imagined! There was a small crease in one of the photos and a missing latch on the back. I took a picture and uploaded it to my order and notified smallwoods. Very quick response back to my claim!! Smallwoods replaced my photo/frame by just sending me a new one, without the hassle of sending the damage one back. AMAZING product and even more AMAZING customer service!

This was my second time ordering from this company, and I’m very happy with the service. Although one photo was initially damaged during shipping, they promptly fixed the issue and sent a replacement. Great customer service and quality products. I’ll definitely be a repeat customer!

This was my third purchase from Smallwoods and it will not be my last. Beautiful quality, timely shipping AND SUPER PROMPT to honor my discount code when I failed to put it in on my order. I will continue to order from Smallwoods!!!!

Prints are low quality and the frames have a cheap cardboard back with no hanging hardware. I had heard so many good reviews I decided to take a chance and order several photos to hang in my new house. I had being meaning to do this for so long and finally sat down and place the order. I'm extremely dissatisfied and out over $200.

The first time I ordered from small woods, one of the frames came in color in error and they were super prompt and apologetic. I ordered again and did the order incorrectly, they gave me a full refund and then I ordered three more just because I’ve been so content with not only Quality of the pictures but the fantastic customer service that I have received. I will continue to order from Smallwoods.