Smallwood Home Reviews

I order pictures from Smallwoods every year. They are always absolutely beautiful! I get compliments from everyone that comes over and always asked where I get my beautiful pictures from!! Recommend them to everyone!!

The 1st time I ordered 3 large prints I was completely satisfied. The quality was good, the framing was what I expected and overall it was a good experience for my 1st time buying. Recently my 2nd experience I purchased 3 more, these are different sizes, no framing. In the description it said acrylic so I thought the pictures were going to be some kind of hardtop acrylic. Sadly I was disappointed with this order. When I received my pictures they were printed on foam poster board and 1 had a slight bend,and another had a small piece knicked out, the cause for the bend was mostly likely due to the cold weather. The pictures were not wrapped just held together with cardboard for protection and placed inside another box for shipping. Everything was secure with their seals and arrived fairly quickly. I paid a fair price for the picture but they are pretty plain. I'm waiting on customer service to see if I can have the pictures redone with framing.

Ordered 6 wedding photos taken by a professional photographer to give out as family presents at Christmas. Uploaded the images high resolution and high quality from our photographers website. Received them in the mail today- most were 10x12. There was obvious blur on the faces in 4 out of 6 of the ordered photos. When I emailed customer service, they asked me to resend product images from a distance (rather than the initial images I sent of the obviously blurred faces). After sending product images at a distance per their request— they replied that the blurred images meet their QC standard and there’s nothing they can do. So basically; the QC standards allow poor quality but if you stand far enough away they’ll say they’re all okay.

Excellent customer service! I made an error on a larger order and the smallwoods team made the process of correcting my mess up very easy! They also responded to my request quickly, on a Sunday! Very pleased with my purchase experience.

Smallwoods has been great. They reached out to me when my photos came over in less than-expected resolution. I was thankful they did not just print out the original ones sent over. Great customer service and super fast response - less than 20 mins! Would recommend.

Customer service is top notch with Smallwoods. They respond promptly and are very kind. I would recommend shopping with Smallwoods to anyone.

Great customer service, i had to change the address and was directed in the right direction. then promptly was sent an email with the update. Thanks

Excellent customer service!! They quickly responded and accommodated a concern I had about my smallwoods picture - I was so relieved with their help!!

I've ordered framed photos from them before and they are beautiful. I was attempting to order more this year during the Black Friday sale but was having issues with the website. I emailed customer service to see if Smallwoods would be able to honor the sale price if I wasn't able to get the order to process before the Black Friday sale ended. Customer service was so kind and helpful and even honored the sale price for 24 hours so I could get my order done. Wonderful customer service!

Everyone has been phenomenal to work with. I needed to change a picture and it was done in less than 24 hours. They are responsive, kind, and helpful. We have ordered from Small Woods for a few years and will continue to do so for years to come.

I have ordered from them previously with no issues and loved my prints. I just ordered 6 prints and 5 of the 6 were perfect. One print was damaged and I informed them of the damaged print and they emailed back the same day responding and sending a new print. I was very impressed with their customer service! Will continue to ship here for my prints!

Made my first order which was super easy to do. I ordered 3 large framed pictures. One of them came with some damage to the frame - I messaged them and the same day they replied back saying they have a replacement coming. I cannot express how impressed I am with the customer service. The product is absolutely beautiful - the pictures are printed beautifully and I am in love with my new pictures. You won’t be disappointed, it’s a great product and great customer service.

I didn't put my discount code in for my large order. I emailed support and they immediately helped me with a refund. I am so grateful!

I’m honestly devastated that I can’t give this company a glowing review because we have always had a great experience with our products. My issue is with the horrendous customer service and how poorly they treat their customers. After posting to their Facebook page tonight about their shady Black Friday deal (that’s saying it nicely as of now) they deleted my comment and blocked me. Their products were marked up by $10 per item to amount for their “deal” thanking their customers. My order I should have placed on Tuesday was $176 for 30 ornaments. I waited to Black Friday to see if there was a better deal since their shipping increased by $16 since last year and tonight I realized my order went from $176 to $287 but the coupon deal was suppose to be better so I went to check their site and noticed how different their prices were compared to Tuesday. I also screenshot images directly from their site and showed nowhere does any of that pricing show up when ordering. It’s like $5 more than advertised. So instead of commenting to ask Me to message them privately they just deleted my commented and blocked me. How they handled this whole situation was so unprofessional. They don’t care about people. They care to rip off people. We have spent thousands with them and now they won’t get another dime. There’s other companies out there. They are shady and truly the most unprofessional and couldn’t even handle someone calling them out. They shouldn’t even be in business. I have screenshots of everything so I don’t even mind sharing them, but truly how rude!!! I love their products but it’s a big nope for me from here on out.

The best customer service! I recommend this company 1000%!!

Horrible quality for the price. The pictures came out so dull and the color faded. The edges were not even clear.

My ordered needed replaced due to damage in the shipping process and Nikki was very pleasant and helpful to work with. Can’t wait to receive my new order!

I had a question and they got back to me right away!

I purchased at St Therese framed quote a few years ago. Recently I was bummed to find out that the quote is not by St Therese at all. It has even been stripped of the references to God that the original author (Minnie Louise Haskins) included in the poem. I reached out to Smallwood customer service in August 2024 to request a refund for this item, but received no response besides an automated email with a ticket number and the basic "we'll be in touch soon." Very disappointing all around, especially considering how positive their customer service seems to be for other customers.

I made a recent order, which ended up having an issue. I got notified right away and responded after business hours. Tiffany got right back to me to ease my mind regarding the issue being resolved!