Smallwood Home Reviews

I haven't received the items I ordered yet, but I did need customer service during the ordering process. Their service was exceptional, with a quick response, and my request was handled efficiently. I highly recommend them for their attentive and reliable support.

I opened my package and started to cry. It is so stunning! It is more than I could have ever thought! The ordering was easy, the shipping was fast, the delivery was great and the packaging was very well done. I can’t even begin to explain how happy and pleased I am! Thank you all!! I am & will continue to tell everyone!!

I contacted them today with no issues.(09-18-2024) They were extremely nice and got the problem fix fast!

TOPNOTCH CUSTOMER SERVICE!!! We just received our order and it is perfect! Everyone at customer service was beyond helpful from answering questions to giving instructions on a better quality photo. It was delivered in a timely manor & now completes my family room! We are extremely pleased with both of our orders & experiences, and will be ordering again!! Thanks SmallWood Team!!

Love this company. Love that it’s in Texas.

I have 8 frames from Smallwood Homes and I love them all so much. This company has incredible quality and great customer service. I highly recommend them!

One of my frames arrived damaged. I received a quick response to the problem and a replacement within 5 days after I contacted the company. I am very pleased with my pictures and I would recommend Smallwoods to my friends and family

There's to many other Picture company's out there that guarantees your satisfaction. Because believe me smallwood does NOT. They cropped my picture wrong and then it was way too dark. It was like talking to a brick wall.

Absolutely amazing customer service!

I picked a blurry image to upload on accident but they went above and beyond to fix it and got a new one ordered. They were in communication to let me know what they could do and wanted to help me get it right. I have ordered several pictures from them and this is the only time I messed up but they made it right. I will use them for all my photo needs.

Amazing customer service! Ashley and Victoria took the time to make sure my order was complete and I was satisfied with everything after a small glitch during processing. I reached out and they took care of the rest! Smallwood will continue to get my business when I know I can count on them to answer all of my questions and help me when needed!

Trash images and service. Stay away. Or use a credit card that you can dispute the charges on when “customer service” doesn’t do anything for you. I’d love to post images to show everyone but there’s no where to do that. - I was able to add a picture of the damage as my profile pic. Just look at that!

What an amazing company to work with! Items arrived very quickly. Excellent price and they look amazing!!

Smallwoods went above and beyond to make for me the most beautiful custom made picture frames with prints of my children! I absolutely love this company and will definitely use them in the future! They were extremely helpful and answered my many questions and helped me in such a timely manner making sure everything was PERFECT because I admit I can be hard to please but they did such an amazing job creating three large, beautiful frames. My prints are crystal clear! Absolutely stunning!! They captured every perfect detail I asked for and some at such an affordable price. Amazing! And Mae and Jennifer are the best!! They both helped me through the entire process and are precious and truly care about their customers. They are so very kind and helpful!!! I am so thrilled and grateful to have such priceless, gorgeous treasures of my 3 babies on display in my home. Thank you Smallwoods!!!

Amazing customer service, amazing product!

I am absolutely obsessed with how gorgeous my Sons 4 Senior Framed pictures turned out! Absolutely Love them! They will be his decor for his Senior party. We are getting our family pictures taken in 2 weeks and I can't wait to order when I get the rights to our photos!! I am definitely recommending Small Woods to everyone I know! Thank you for such Great Quality!

I have ordered MANY custom prints from Smallwood and have had nothing but top-notch products and customer support. For child dedications at church, I purchase large size frames with a personal blessing typed out. I create this in Photoshop, and upload it as a jpg. The clarity of the text is perfect every time. I've also ordered several large photo prints - some were from a professional photographer, and some were scanned images of watercolor paintings I had done on 5x7 paper. Every photo and scanned image of my paintings were absolutely perfect. My most recent project were custom size frames for some signage at church. The images I created in Photoshop were 30"x44" and contained text boxes and icons. I just unboxed the frames today, and I am so impressed! This large custom project went through some additional production work by Smallwood. They caught a spelling mistake I had overlooked dozens of times, and they double checked the resolution on everything to make it perfect. I am so thankful for the customer service I received from Mae and Jennifer, and the final products are fantastic. I have nothing but the utmost praise to give for this family-run company that has better customer service and higher quality products at a significantly lower price than other large graphic printing companies. Thank you Smallwood family!

Ever since having our first grandchild seven years ago, we have used Smallwoods as our go to business for our large photos for our wall settings. There was only one time that a frame came damaged and without any hassle, they replaced immediately. We know have 6 grandchildren, and the photo this year needed a speciality sized frame. Their website made it easy to order it, the communication chain on email was super smooth and quick….within the same day of the order, we had the quote, the sample picture and all I had to do was pay! So easy, no worries, will forever use them, thanks Smallwoods♥️

Smallwoods customer service is outstanding. They may have grown but have kept the personal touch of a small family business. I wanted to rush an order I placed and contacted customer support- I had a response and plan of action right away. Reese was personable, knowledgeable & fun to work with. I had my order right away!! This is at least the 15th item I’ve purchased with them- they just look incredible! I love this company!! Thank you Smallwoods!

Absolutely amazing experience!! From start to finish- extremely communicative. I always got a response within 24 hours. I submitted 5 photos — 2 needed to be edited. Everything was submitted to their editing team and approved all within a day. Also their prices are the best. I did my research and they are by far the most affordable and their quality exceeds all others. If you are on the fence - this is your sign to order your prints!!!