Smallwood Home Reviews

Smallwood cs helped me resolve an issue with my order. They were very helpful and I appreciate that

Smallwoods not only has a quality product that is easy to order and creates a beautiful photo wall in my home, they have the best customer service. Ordering Smallwood's is easy, convenient, the cost is great and the product ships quickly. Hanging the framed prints only takes one thumb tack. Their customer service is quick to respond and quick to solve issues. I will always order and recommend Smallwood's.

Very happy first time Smallwood customer. We had a slight issue with one of our canvases when it arrived but Smallwood quickly and easily made it right. I did not have to lift a finger except to let them know there was a minor issue and they took care of the rest. Excellent customer service! I will definitely be ordering more in the future.

pretty disappointed in this company. I ordered 10 frames from them so i spent a good amount of money. my first order arrived and all of the pictures were not in the frames correctly, with some of the foam ripped and 1 of the frames actually pretty broken. i made a ticket for it and days later they said they’ll send me a new one. so a week later i get the rest of my order and the 2 20x30 frames were so broken beyond repair. i dont know who is packaging these items but i am so disappointed. i emailed back and it took forever for someone to get back to me but they said they’d refund me. so i email back and ask how much. i don’t hear back but 3 days later. meanwhile im trying to call or use their chat feature in their “open” hours and it always says they are closed. i finally get an email back saying i’ll get refunded 80.40 back… when i should be getting atleast 118 back. i currently have made another ticket because i can’t get a prompt response. i won’t be ordering from this company again. thankfully the other photos are salvageable but i had to get each one to fit nicely in the frames even with some of it ripped (luckily you can’t see it it’s covered) but my two big frames i can’t even use. incredibly disappointed and im hoping i get my correct refund back

I usually don't review unless something is absolutely amazing or absolutely terrible. In the case, this is the second time I have used Smallwood's to decorate my house and I just can not say enough about the quality and beauty of the pictures I have received. I am in awe of how beautiful they are and so so impressed. I can not write a better review for the company. Thank you for these treasured pieces in my home!

I needed to make some changes to my order and it was super easy and they were very responsive. Super happy and absolutely love small woods!

I cannot begin to describe how absolutely touched, and grateful I am that Reese was the one to handle my claim with a particular photo. They handled the situation with the utmost care and consideration. I will continue to purchase all future photos from small woods. Honestly the best customer experience I’ve ever had; especially considering the situation at hand was truly so delicate, it was handled beautifully. Thank you, Reese. May God bless you and enrich your life far greater than he already has.

We just received our family wedding photo, and it’s GORGEOUS! Ordering it was seamless and I did it straight from my phone. I ordered the biggest they offer and the picture is crystal clear. Every recent family photo has been ordered through Smallwoods and they do not disappoint!

Quick shipping time. The quality of the frame and print is not what I expected for almost $90. It was printed on foam core board like you do a presentation on. I was expecting it to be printed on canvas. Overall looks fine once hung up.

Horrible customer service. Left out one of my items and now will not respond.

I had a previous order and unfortunately it had issues in it BUT the company made sure communication was seamless and send a replacement right away. Now this time, it has to be a birthday present for my sister-in-law in Virginia. I really never thought about image requirements when I ordered a batch of frames that has been shipped already and then suddenly it hit me…the pictures could be blurry or really bad so I had to message them and right away they answered my “fears” and queries and even showed the finished products. Im glad I ordered again from this company, they never fail to deliver. My sister-in-law loves every single frames!

The quality of the products is great! They fixed the issue I had, although it did take almost 7 days to hear back from them. I will buy from Smallwoods agains

Love the product—- one frame was damage and smallwood quickly resolved the issue—- we will be ordering more!!!

I’ve made multiple purchases from Smallwoods over the years and will continue to do so! The quality of their products is amazing and their customer service is even better. They have so beautifully printed and framed some of my family’s most special moments!

Smallwoods has wonderful customer service, FedEx messed my package up and Smallwoods replaced my order! Can’t ask for better service!

I am received my order both damaged and then they went from printing on wood to now cardboard and it looks awful. Terrible customer service.

Just want to know where is my package. I have not received a email at all telling me about my package

Our favorite place to purchase our home decor! Incredible quality, great price, awesome customer service!!!!

I love the photos that your business printed and framed for us. I first learned of SmallWood Homes from my cousin when I complimented her large family photos. A year later, after finally getting family photos, I was able to order 4 - 20x30 framed canvases for our new home. I am obsessed. I have a small business with people coming in and out of my house and so many people have complimented the living room with the framed photos giving it the final touch. Here is your sign to order from a small business for a product that beautiful, light, easy to hang, and a perfect way to display what means most to you!

Despite my order coming a bit disheveled, likely due to shipping, the Smallwoods help team was able to completely turn my experience around with their leadership and ability to rectify the issue. I invested a lot in my 8 large print, and I was disappointed when one of the frames broke out of the box. Another frame seemed to have been scratched in transit. They heard my claim and were kind and cooperative in handling the matter. I would order from them again despite the rocky start solely on their care team.