Smallwood Home Reviews

Smallwood was very easy to work with and attentive to my requests!

I placed an order for photos of my son and daughter in law from their wedding. My daughter in law wanted 3 large photos of them from the wedding for Christmas. I ordered what I thought was the correct size. Nope, I noticed I ordered the wrong size. Panic set it. I emailed Smallwood and they returned my email saying they would credit me so I could purchase again. They can’t change size of the pics after purchase. So I order the correct size. When they came in they were beautiful but one had a small chip in the frame. I sent another email and they said they would send it out immediately and get it here in time for Christmas. And it came today!! I feel like they have a beautiful product but their customer service will be why I return to purchase more pictures from them. Well done Smallwood Home. Many thanks to you!!

Awesome company!! There was a huge glitch on delivery. Nothing to do with the company. They had replacements in the mail and at my doorstep in record time. Always great customer service. Always great products.

Our prints were received beautifully! One print was fuzzy and customer service resolved quickly and new print came that same week. Super easy to work with and responsive to my concerns to get my order just perfect 🤩 I’ll be ordering again from Smallwood Home!

Amazing quality, amazing customer service!!

First order of 4 images, came out great so I ordered again for family Christmas presents. They came out horrible! Reached out for a resolution and none was offered. No reprint, no refund. They tried to say it matched the photo I sent. Such bull. Specifically because I already had a version of the same photo printed with them and that one didn't have the issue. But the three additional I ordered all look distorted and blurry. Obviously can't give these as Christmas gift so now I'm stuck with them because they lack any accountability for their crappy product. Don't waste your money with them, if you don't like the poor quality of the product you receive your stuck with it! Buyer beware

Smallwood was so easy to work with when I had a small issue (my fault) with my order. I heard back from someone within a reasonable time frame and they were pleasant, competent and ensured that they could fix my issue so I was happy with the product I received! I will continue getting all canvas and specialty photo prints from them in the future and would recommend them to anyone!

Just received my second order from this company. The first order was absolutely perfect, the second order that I received one of the frames were broken. I emailed the company with photos of the damage and they shipped another photo to me the exact same day! Amazing customer service and all around an amazing company to get your family photos from!

I ordered 3 custom framed photos and a hanging canvas. The customer service was excellent as I realized after placing the order that I had uploaded the wrong photo for one item. It was an easy process to change the image. However, I was not happy with the quality of the frames on the custom framed photos. One had a ding in it. All three frames have corners that do not line up well. The frames are black, but because some of the corner edges jut out, you can see the wood color. I question how well these frames will hold up long term.

Ordered 3 framed canvasses and the first two were perfect. My latest order had damage on the black frame. I emailed the company and within 24 hours they had responded and shipped a new picture. Hard to find good customer service like this anymore. Will definitely be ordering again. Great company.

Such a wonderful company to work with!! Two of my larger prints would have been too blurry. They communicated their concern with me and assisted me while I swapped photos for a better product. Thanks for your care and patience!!

Amazing company! The picture I sent was a little blurry and they helped me figure out how to fix it on my end. VERY helpful! Quick responses and all around amazing experience! I’m so happy with all my frames I’ve purchased through this company. They make great gifts and a great addition to home decor. Thank you Smallwood for not only a great product but also a great experience.

Love the quality of my pictures. I had an issue with one of the frames being messed up from shipping and they were so quick to take care of replacing it right away

Best customer service I’ve received in a long time. Their support team was extremely responsive and helpful. They have made me a lifelong customer based on this wonderful experience!

Great product and great customer service! My third order from them had creases on the prints. They resolved the issue immediately and new prints are on the way! These are made so well the prints are always amazing and frames are super easy to hang!

When my item didn’t come in perfect condition I reached out and they immediately rush shipped a new one out to me. Great customer support!

Smallwoods was fantastic to work with. There was a mistake when shipping our framed pictures but they quickly reached (prior to me even receiving the item) and offered a 30% refund or offered other ways to make it right). Once I received the items I was still beyond happy and accepted the partial refund. This group has top notch customer service and we will be using them again in the future.

I absolutely love my prints. One came with a “wrinkle” in the design & customer service sent in a replacement picture right away. Amazing customer service and company.

I have ordered from here multiple times and I love the products and quality! Recently had an issue with my pictures being blurry due to the image quality - contacted them asking if something could be done. They simply asked for some quick pictures and are now sending replacement images with my higher quality images - with no additional cost to me. I will continue to come back here for my picture needs! Great customer service!

Excellent customer service. Product is exceptional