10 months ago
We have been using this company for years. We recently ordered a few family photos and had some issues with print quality/integrity during shipping with FedEx. To make it right, they included an extra... See more
10 months ago
Great product with a great helpful staff
10 months ago
They charged me instantly however I never received a confirmation email & now there’s not even a record of me ordering! Over $200 worth!
The first canvas I received appeared fuzzy and I admit to being disappointed. I emailed Smallwoods to ask if anything could be done. They responded quickly, asked for the original image and they are mailing out a new canvas for me! I am very happy with their customer service. I'm crossing my fingers that the next canvas will be a crisp and clear image!
I reached out due to part of an order missing. They were very prompt on getting back with me and they have shipped out the rest of my order and it will still be arriving on time for Christmas!!!
Loved being able to completely design my prints. The customer service here is also top notch and fast!! I will forever order and recommend prints from Smallwoods.
We purchase a large framed print of my son’s wedding picture and we had put their names and date on the bottom. When we received the print, the photo was fine but the print on the bottom was crossing over each other. We thought we could live with it but when my son comes over, he comments on it. Contacted customer service and they said there was nothing they can do, even though it was their error. They don’t always stand by their work.
I made a mistake in my order but the customer service staff was very helpful in getting it corrected before printing. I really appreciate their help and kindness!
Would not recommend. They only stain the outer shell of the frames and not the inner wood part. With the frames being natural wood, they allowed them to have gaps and not line up at the corners. We got the black frame and now have two corners with natural wood showing through. Looks very sloppy & customer service was no help. Will not be ordering from Smallwoods again.
My address was wrong on the order, so they sent me an email to verify the correct address and fixed it in a timely manner so I could receive my order before Christmas!!
They fixed my issue so fast.
I don't know where to begin...I've loved everything about the product and experiences with Smallwood Home! First, I love the 44" x 22" framed print size ... and the price is fantastic! Had vacation photos blown up and the result was a crisp, clear print that almost looks painted! Everyone was blown away by the clarity of the large print. So, I ordered some family pictures in the same size; a couple framed print and one framed wrapped canvas. Same result. Beautiful! I then placed another special order with custom sizes. SO easy to work with the support team at Smallwood. The first framed custom wrapped canvas came in and is FABULOUS. The second special order item came in defective. I uploaded pictures of the defect/damage and within two business days had a response and a solution. No one is perfect all the time, but being so responsive to correct any error and satisfy the customer speaks volumes about their commitment to provide quality items. And, they are a USA business located in Texas. I'd give 10 stars if I could! Definitely will use them again and again.
Had a problem with the frames I received but customer service was amazing and helped get the problem fixed. New frames are being shipped to me. Great experience so far!
The prints arrived quickly and when I opened the box one print was damaged in shipment. I reached out to customer service and they immediately fixed the issue and are sending a new print out to me to fix the issue. Can't wait to order more prints from them!
my print came damage and they sent a new one out within 2 days. wonderful customer service. frames are beautiful. been ordering for 4 years now.
Love this company, their product, and customer support! Constantly ordering from them for gifts or myself because it’s all so good!
I’ve had the absolute worst customer experience through small woods. I will continue to write reviews and speak about how awful it’s been. What a regret not going with a different company. Victoria was terrible and said nobody could help above her. Nobody seemed to care. Will never use again or recommend to anyone. What a waste of time and money.
Smallwood has the best products they have been so helpful with the problem that I have had this one them. All the rest of the products I have gotten have been amazing!!
Great customer service! Reached out to me with an issue and refunded me immediately!
I am very happy with my order. I ordered a wedding photo of my niece and had it framed for her for a Christmas gift. It came out so lovely. I had an issue with FedEx delivering it to the wrong house and after trying to track it down myself, I was unsuccessful so I reached back out to Smallwoods to place another order. Small wood graciously credited me back for the lost delivery. I cannot say how grateful I am to them and their customer service team. Unfortunately, this was a FedEx problem not a Smallwoods problem but Smallwoods took care of me. Thank you kindly!!!!
Received a damaged product and contacted customer service the same day it was delivered to us. They got back to us within 24 hours and said they are reprinting and sending us a new item right away. The company has been great to work with and we are returning customers.
Received a print for a gift that was cracked and damaged in shipping. I contacted customer support with pictures of what happened and within 24 hours I had a new print shipped to me. Best customer service I’ve ever experienced.
Smallwoods is my Go-to for presents me pictures for my own home. I’ve order probably 10x and never had one complaint.
Based on analysis of 91 reviews rated 1-2 stars for Smallwood Home
“When I contacted their Customer Service they said it was my fault for sending them those files”
“I was hesitant to do the replacement because the quality of the frames is very subpar for the price point”
“They offered me a replacement or a refund”
“Ordered over a thousand dollars worth of custom frames and prints on May 21, 2025 (it's now July)”
“One box had severe damage and so I chalked it up to just shipping issues”
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Smallwood Home is an online custom print shop that specializes in creating personalized home décor items. The company offers a wide range of products, including custom framed signs, canvas prints, wood cutouts, and acrylic frames, allowing customers to transform their favorite photos and designs into unique art pieces for their homes. Targeting individuals seeking distinctive décor solutions or thoughtful gifts, Smallwood Home caters to a diverse clientele, from families looking to commemorate special moments to those wanting to enhance their living spaces with personalized touches. With easy-to-use customization options, Smallwood Home aims to provide a seamless shopping experience for consumers wishing to express their style through custom art.
Smallwood Home enjoys a strong reputation among customers, with many praising the exceptional quality of their products and the helpfulness of their customer service team. Reviewers frequently highlight the quick turnaround time for orders and the beautiful results, noting that their prints and frames exceed expectations. However, some consumers report issues with print quality, such as washed-out images and damaged items upon arrival, which have led to dissatisfaction. A few customers express frustration over order confirmation problems and delays in receiving their products. Despite these concerns, the overall sentiment remains positive, with many satisfied customers recommending Smallwood Home for its quality and service. Overall, Smallwood Home is viewed favorably, though there are areas for improvement.
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