Smallwood Home Reviews

I absolutely love my smallwoods and the customer service was 10/10! When I was hanging my new frames, a corner of one frame poked a hole in another photo. I reached out to customer service and they sent a replacement print right away, at no cost! Such a relief. I would recommend this company to anyone.

Products are always AMAZING and customer service is on point! I placed a large order and forgot to add the discount code at the end. I emailed customer service and they adjusted the price to include the discount! Thank you!!

Beautiful pieces of art made from my family photos! The customer service is amazing! I recommend them to everyone I know who wants beautiful photos on their walls!

I have loved this company and as a photographer have sent hundreds of customers to them for prints. Unfortunately they have lost a loyal customer over $39.99. For me the money isn’t the issue but rather the principle behind it. I paid for expedited rush shipping and got my order 11 days later. Again it’s the holidays and things happen I’m easy going and know that some of these things are going to happen and hey I waited to order close to the holidays so I can also understand if it doesn’t arrive by Christmas as expected but for me to contact their team asking for the difference in shipping costs due to the fact that my order took 11 days not 2 to arrive I wasn’t expecting a “sorry tough shi*” response. For them to be willing to lose out on my many of orders and my client referrals tells me that customer service isn’t a priority. I will unfortunately have to take my business elsewhere.

We had an issue with our order. Sent them a email about the issue. There customer service got back with me within 24hrs. They handled the problem and are sending me a replacement. That is great service. Thanks

I love the quality of the product and amazing customer service! I ordered quite a few prints as Christmas presents and one arrived damaged. I reached out to customer service and they immediately replaced the damaged print for me.

Great customer support. I received a damaged print and filled out the request form email and within 24 hours received an email notifying me of my new print that is being shipped in 2-4 business days. Very fast and efficient team to work with!

Very helpful, Prompt to respond to questions, The photos and frames were very nice And a quick turnaround time. Thank you

I’ve always used small woods for the pictures in my house. They are so beautiful and classy. I wanted to update the pictures I have and I got so excited and accidentally place in order too fast, but wanted to change some things. Small woods was super fast to reply and I was able to cancel my order right away and place my new order with no issues. Great company and quality

Customer service went above and beyond to correct my order. I will forever use Smallwood not just for their products but their great customer service!

Beware when purchasing dark frames as large, visible gaps in the wood pieces are up to their standards! These look and feel cheap.

We received one of our photos damaged, which was not a big issue. I reached out to the team and they replied very quickly and were amazing about replacing the photo. Besides that small issues, which was not their fault. I believe it happened in the shipping process, I love my photos. I was very impressed and am super thankful for the team and how helpful they were. Deff recommend them if you’re wanting to order framed pictures.

Customer service flagged a blurry photo I submitted and helped me get a better quality photo as a replacement. I can not believe how quickly they replied to my emails. I've been very impressed so far with their support. I can not wait for my photo frames to arrive tomorrow.

This company is more than amazing!! Anytime I have had anything messed up which has been 2x and it was shipping issue not theirs, they sent a new one right away and gave no hassle. This company is just the best. I would 10/10 recommend to anyone.

Very helpful & easy process

This is my second order from Smallwood’s and everytime i come back they get better and better. I wanted to update the photos in my home and i had a mix between Smallwood’s and mixtiles. After the birth of my son i really wanted to make the photos family centric and the framed prints i did of my wedding i loved and they were done via Smallwood! I choose 10 printed frames(black frame) and 5 pictures were 25 x 17 and 5 were 44 x 22. They came out fantastic and look amazing in my house. I did have one issue with one of the pictures but the support team was understanding and worked with me to correct it. Very please and I couldn’t recommend smallwood more!!!

Our family placed two orders on the 19th, with the guarantee of before Christmas delivery if we paid for expedited shipping. We did and our gifts did not arrive

Great frames - quality and size availabilities, for a stellar price! Photos came out perfect. Need to make sure the photos being printed are of high resolution/quality for great turnout. The frame was beautiful and exactly as pictured on their website/ig page. That said, I knocked off one star as there were no sawtooth or d-ring hangers installed on the backside of the frames for hanging, nor were there any holes or wires. Had to purchase the sawtooth hangers from Home Depot to drill them in myself for hanging on walls. Other than that, great product! Would recommend and purchase again.

Pictures came out great and of course it took me a couple weeks to hang… but when I did I noticed a couple notches in one of the frames. I emailed them to ask if there was something that could be done and sent me a new one right away!

The support team was fantastic!! They were so patient with me and I had lots of questions on multiple days throughout my process of ordering a framed photo!!! Tamya,Anthony, Claudia, and Ashley were very knowledgeable of their products which made me have faith in their guidance and expert advise!! They literally walked me through the process and all I had to do was click the link and pay!! I can’t wait to see the finished product!!