10 months ago
We have been using this company for years. We recently ordered a few family photos and had some issues with print quality/integrity during shipping with FedEx. To make it right, they included an extra... See more
10 months ago
Great product with a great helpful staff
10 months ago
They charged me instantly however I never received a confirmation email & now there’s not even a record of me ordering! Over $200 worth!
Customer service was fantastic! Replied promptly and corrected the issue right away. First time using them and I would recommend to a friend, as the prints are very nice along with the framing.
I have a been shopping with Smallwoods for years. Not only are their products superb quality but their customer service is superior! They will go above and beyond to ensure that their customers are satisfied. Their representatives are patient, kind, and extremely helpful! Keep up the excellent work and amazing products!! Thank you & Happy Holidays!
This was my second time ordering from Smallwoods. Their products always turn out really nice. The box was damaged during shipping which damaged one of the pictures. I contacted the company and they responded within a few hours and said they would replace it!
I ordered 6 photo frames. During the ordering process, I was able to send my pictures to their online help person and they were able to check the quality of my pictures and let me know they'd print great. She was so sweet and gave compliments on what great photos I had! Once receiving the photos, one of them was damaged. I sent in a ticket to the help desk and had a response within 12 hours. They have a replacement ordered already as well. GREAT customer service. Oh- and the pictures are clear and absolutely breathtaking! Love filling my home with Smallwoods!
Truly the most responsive customer service I have ever interacted with. Small Problem was handled immediately and the communication back from customer service was incredibly quick. This is my second time placing a very large costly order and I was confident should there be any problems they would get it fixed and that’s exactly what they did.
Ordering and shipping process went smoothly and arrived within a week! One print came with a crease. Customer service was amazing and responded in less that 12 hours, letting me know a new print was on the way and they even put a rush on it. Great company to work with.
At my request, Smallwoods made an assessment of the resolution of my image for a framed enlargement. They were thorough and very prompt in answering my request. I appreciate the great customer service!
I made a mistake uploading an image, and this company went over and beyond to help me fix the problem. They made sure I was satisfied with everything, and it looked perfect! I would absolutely order from them again, and recommend to all of my family and friends! This is how you run a company! Excellent!!
When my photo came across blurry customer service reached out to me. Love the way these frames look in my home. Quality work and customer service
Bought a few custom prints that were great, one of them was a little defective but customer service helped out a lot and they were great at communicating. I would definitely purchase from them again.
Excellent customer service! There was an issue with my order and they were more than willing to get it taken care of! This company is a dream to work with and the products are beautiful!
The product is absolutely beautiful and the quality is top-notch. One of the photos came damaged and the customer service team responded immediately and sent a replacement! I will be ordering from this company in the future! Highly recommend.
Customer service was excellent.
smallwoods is the best. the shipping is fast and the product is always beautiful. customer service here is soooo awesome. smallwoods will have my support forever!
excellent customer service. one of the frames was slightly damaged and it was replaced, no questions asked. thank you!
Amazing costumer service and products!
Great quality and service!
Product is absolutely beautiful! Customer support is top-notch. There were a couple of issues with my order which were resolved promptly and perfectly. They went above & beyond to help make my order exactly what I had hoped for.
Shipping was quick and our framed photos look stunning we ordered 3 large ones for our living room and love the workmanship ! Highly recommend and will order again !
Uploading was easy, shipping was fast, quality is good, customer service was great when I needed to change the color of my frames, but I am NOT happy with the appearance. Frankly, I found the site to be misleading when choosing my product. I chose custom framed prints because I thought it was exactly that. Instead it was actually a canvas material with a raised texture. Definitely not what i wanted and when lights are on now that they’re hung, all you see is the raised texture. Totally takes away from the beautiful photos. They look dull and I am not happy with them. I would definitely not use this company again.
Based on analysis of 91 reviews rated 1-2 stars for Smallwood Home
“When I contacted their Customer Service they said it was my fault for sending them those files”
“I was hesitant to do the replacement because the quality of the frames is very subpar for the price point”
“They offered me a replacement or a refund”
“Ordered over a thousand dollars worth of custom frames and prints on May 21, 2025 (it's now July)”
“One box had severe damage and so I chalked it up to just shipping issues”
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Smallwood Home is an online custom print shop that specializes in creating personalized home décor items. The company offers a wide range of products, including custom framed signs, canvas prints, wood cutouts, and acrylic frames, allowing customers to transform their favorite photos and designs into unique art pieces for their homes. Targeting individuals seeking distinctive décor solutions or thoughtful gifts, Smallwood Home caters to a diverse clientele, from families looking to commemorate special moments to those wanting to enhance their living spaces with personalized touches. With easy-to-use customization options, Smallwood Home aims to provide a seamless shopping experience for consumers wishing to express their style through custom art.
Smallwood Home enjoys a strong reputation among customers, with many praising the exceptional quality of their products and the helpfulness of their customer service team. Reviewers frequently highlight the quick turnaround time for orders and the beautiful results, noting that their prints and frames exceed expectations. However, some consumers report issues with print quality, such as washed-out images and damaged items upon arrival, which have led to dissatisfaction. A few customers express frustration over order confirmation problems and delays in receiving their products. Despite these concerns, the overall sentiment remains positive, with many satisfied customers recommending Smallwood Home for its quality and service. Overall, Smallwood Home is viewed favorably, though there are areas for improvement.
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