Smallwood Home Reviews

I received an item that was blurry. After putting in a ticket with an explanation, I spoke to someone promptly who looked at the photo and realized the quality wasn’t the best. I was able to send in a different picture and they checked it to make sure it would be good quality before shipping me a new one. Everyone I have been in contact with has been great and very helpful.

I have ordered several times from Smallwood and it won't be the last. They come quick and beautiful! Anytime I have had an issue it is taken care of. I had purchased using a 30% off coupon and the next day they had a 40% off so they refunded me the difference! That was so nice. The pictures are beautiful and it is a pleasure working with this company! I wish I could post a picture. It really looks fantastic in my space!

They are the most helpful company I have ever dealt with. Beautiful products! Great experience! May God bless this company always.

I ordered 3 prints unframed, my 25x25 print came in measuring at 24x24 and my 16x16 prints measured correctly. When I contacted the company they stated that there was nothing wrong with it and it’s supposed to be that way even though it clearly says on my order it would be 25x25. This is not acceptable and they had no interest in making it right. How are two measuring correctly and one doesn’t, but its not their issue??? Beware

I have been ordering from Smallwood for several years. My last order had a picture come with the wrong color frame. After filling out a simple online form, a new frame in the correct color will be here soon. Customer service was quick and very easy to work with.

I appreciate double checking my address before shipping! The process was easy to follow and I am thankful for the extra effort.

FedEx broke my canvas and frame. I emailed small woods that night and by the next morning I had a email back saying my replacement would arrive in 2-4 business days and I could keep the original one. Great prompt customer service!

They go over and beyond to make sure their customers are satisfied! Beautiful and great quality! Love my photos! I will order from them again!

As a return customer, I ordered my second 44 x 22 wrapped canvas from Smallwood. When it arrived, the photo was very blurry and fuzzy. I emailed them explaining my disappointment. They emailed me back letting me know if I sent a higher resolution photo, they would be glad to create a new canvas for me! The customer service they have shown is why I will order from Smallwood over and over again!

I have ordered from SW several times, however this last time was terrible. They offer an option to purchase an acrylic print (no frame) meaning no wood frame, but an acrylic print/frame. They sent us refills that are completely use less that are not acrylic just glorified card stock, and customer service did nothing. Our options were to repurchase with a frame, which would put us basically spending the same amount of money. We are now doubling our purchase with no resolution just more income their profiting for faulty website descriptions. Absolutely terrible customer service. Buyer beware.

Amazing customer service (fixed an address issue), arrived on time, and GREAT quality prints/frames. I will definitely order from Smallwood Home again.

I have ordered from Smallwood in the past and the items were beautiful. The almond colored stain in my most recent order was awful, cheap looking and had a green cast to it. It was not even close to the color I had ordered previously. I reached out to customer service who stated that that was their current color standard and the item passed a quality inspection so there was nothing they intended to do. I was advised to order new frames for an additional $288 plus tax and shipping after filling out their custom order form. I’m so disappointed in their unwillingness to correct the issue and lack of quality in their current products. I would have been a lifelong customer and now have no intention of using or recommending them in the future.

I was completely disappointed by what I received. I ordered five pictures without frames and the quality was worse than had I ordered prints at CVS for $1/print. Two photos had visible lines through my daughter’s face and the pixelation of the photos was horrible. I was so upset as this was my Christmas gift to myself and I spent money hoping to have quality photos to display of my daughter and I. I contacted customer service with videos and pictures of each photo and was told that due to their policy they would be unable to refund me for any of these pictures. That is baffling and speaks loudly to the type of company that they are. Taking advantage of people and putting out poor quality. If this was a one off complaint then any reasonable business owner would do right by their customers and give them the opportunity for a refund or reprint at the very least. I will never order from this company again and would caution anyone else to.

Smallwood screwed up my order, refused to fix it, and then tried to gaslight me saying that it was my fault. I ordered custom wedding prints as Christmas presents for members of my family. I had to go to my local Walgreens at the last minute to get these photos created since Smallwood wouldn't bother correcting their error. I suggest anyone reading this to get your custom photos created literally anywhere else. If not, Smallwood can just screw it up and say "all sales final"

Exceptional quality every single time!

I ordered a picture for my son and his wife of their two boys for Christmas. My son noticed some chipping in a couple of places. I literally emailed customer support and they replaced almost immediately. Such a happy customer

Product was amazing and customer service was even better. FedEx delivered a box with a broken frame and they replaced it so easy. I didn’t even have to send the replacement back. 10/10 recommend.

Their QC and shipping processes needed to be reassessed. I ordered 9 black frames. 3 - 25x17 & 6 - 12x16. From my order 4 frames arrived in less than desirable condition which was a result of poor packing and poor assembly. For shipping: All 9 frames arrived banded together in one big box with minimal protection bound together by poly strapping. They were all smashed together with nothing to protect from rubbing together or to withstand any real transit in a box… Which honestly is disappointing to see “hand crafted custom frames” shipped in such an uncaring manner especially when you pay for shipping. Upon inspection one frame was dented due to over tightening of shipping bands. The other 3 frames were not aligned correctly at assembly and show large gaps between the joints. They said this is “normal” because of warping due to different environments. Which you can very clearly see in person is not the case. Someone was just slapping them together… While they claim to be replacing the dented frame, I apparently now need to paint our new frames to cover the rather large gaps in the joints to hide their production errors because it’s “within their QC standards” … Which honestly is BS. While our photos are still beautiful, I’m just really disappointed in the quality of the frame. We’d had such high hopes and planned to order many more but not knowing what you’ll get quality wise, I’d rather go buy frames I can see that aren’t warped from “temperature and humidity” and not take an almost 50/50 chance something will arrive in poor condition and I’ll be stuck just having to deal with it…

Excellent experience and service from Claudia! I was a first time customer and didn’t realize that my better coupon didn’t take so I messaged them to see if there was anyway to honor that coupon and to my surprise Claudia responded within the 48 hour turn around time and was happy to accommodate me and issue a refund for the difference! I had read MANY customer service reviews with positive experiences and I am so happy to add another!

The customer service was 10/10 . I accidentally added an extra custom frame to my order. They not only helped me with my problem but they noticed my frames were different color than I intended and offered to switch it for me as well!