Smallwood Home Reviews

I had an imperfection on my picture and no questions asked they replaced the picture. Love Smallwoods.

Reese is wonderful. We ordered three of the 44x22 framed photographs. Upon arrival it was noticed that there were some deficiencies in how the photographs turned out. Reese did not hesitate to help me on this and to have me pull better imaging directly from our photographer from our wedding. Reese then took the time to process a new order and send us all three to make up for the problem without any additional costs. You don't get that type of customer service much anymore and for that I am appreciative and grateful.

Amazing customer service and wonderful products. I purchased a chandelier and it is perfect. It arrived quickly and was easy to install.

I’ve ordered from Smallwood frames multiple times and their products are always beautiful and ship very quickly. I made a mistake on my recent order and getting the right order out in a timely manner was very seamless with the care team. They did an excellent job at making sure I got what I needed!

Horrible customer service that doesn’t not align with the values that they claim to uphold. We never received a confirmation email or proof and our design was completely unaligned with the original file. Very disappointed and frustrated with the customer service and after having placed multiple orders with this company we will no longer be. Not helping solve the issue when you have been a long time customer is very frustrating and creates distrust. We hope that the company looks inward and evaluates their approach to customer service.

Customer service was very thorough and pleasant to deal with!

I sent an email with a question and received a response within a day.

Picture quality is great! I’ve been doing small woods for a few years now and I love them! Recently, one of my frames arrived to me slightly damaged. I contacted Support immediately and they were prompt with reaching back out to me in an understanding tone to tell me my replacement frame was ready to be shipped to me. Exceptional, kind and prompt service! I love small woods!

Great customer service!!

The ink they use doesn’t work with dark and moody editing. My photo came out pitch black. The response was sorry subscribe to our texts and maybe you can get it on sale and next time do lighter editing. I’ve ordered close to 2 dozen pictures from them and never had this issue. So, not sure what happened to the quality of work. Makes me sad because I would use them all the time and recommend them to clients. Can’t do that anymore.

I love my Smallwood Home custom canvas prints! I’ve been ordering from this company for years with no issues. The customer service is very prompt and accommodating and your order comes quick!

The custom frames are worth the hype. Not only that but one of mine came in a little scratched and they sent a replacement immediately. So easy and wonderful to work with!

Frames are bad quality! I purchased black frames and they are separating and show raw wood at the joints. Customer service claims this is normal and not a quality issue so I am stuck with them because they are custom. These frames are too expensive for this quality! I will dispute it with credit card company because this isnt what they advertise. Find a company that stands behind their work!!

Nicole was super helpful and jumped right in to what I needed! I haven't had to use smallwoods customer service before, but due to it being so easy I will come back to use Smallwoods!

My pictures came out absolutely perfect! One that I had ordered was a little blurry due to me cropping it, but Smallwoods replaced it with no problem at all. I will definitely be ordering from them again!

Great customer service! I have ordered many times from this company and am always pleased with the results.

My experience has been nothing but amazing. Truly. My prints came in excellent quality. I had a hiccup with one of the conditions of a print due to delivery handling. I was communicated with a reprint as well directions on how to replace the print. Very accommodating! 10/10.

I had a problem with one of their frames and they had no problem replacing it for me! Made it simple and easy!!

Thanks, we got the pictures, but we were surprised that they were kind of grainy looking. Is there a reason that they turned out that way?

Great customer service and quality. They took the time going back and forth to make sure my order came out perfectly and not blurry. Much appreciated