Smallwood Home Reviews

This was my first order and I was bummed when one of the prints came with a defect in the print. I contacted customer service and they’re replacing it asap. I ordered huge wedding prints and they’re absolutely beautiful above our bed’

I can’t say enough great things about Smallwood! Their work is absolutely stunning, and their attention to detail is second to none. What truly sets them apart, though, is their exceptional customer service. Any time an issue arises (which is rare), they handle it quickly and professionally, ensuring everything is resolved to perfection. It’s refreshing to work with a company that genuinely cares about its customers and consistently delivers top-tier results. From start to finish, they make the process seamless and enjoyable. I highly recommend Smallwood to anyone looking for beautiful craftsmanship and unmatched service!

I ordered three large wood framed pictures to match a gift a received from Smallwood . Two of them are perfect and the bottoms part of one frame the wood totally doesn’t match. I’m so disappointed and they will not do anything to fix it for me. I had planned to frame so many pictures with this company and now I will not be able to trust the quality of their quality control. I understand wood has different grains but I have two that match perfectly and the bottom half of one doesn’t match at all. Just be cautious and aware if you choose to spend your money and work with them. Customer service can not help because it was a custom order.

I’ve bought from this company for all my pictures in my house from my wedding to my now new baby boy! I was so disappointed when the canvas was bent on arrival! I sent them a few pictures and they made it right by sending me a new print! I’m very pleased with my experience with this company! I always get amazed compliments on all my photos. Will forever be a customer.

Ordered a chandelier. It arrived as expected but was too large for the space. Boxed it and returned it within the allotted time. I was told as a result of it being “installed” of which it never was that I could not be refunded. They would keep it and my money or return it to me for an additional $57. Seems that an attempt to unload these discounted chandeliers at all cost is to be expected.

The orders I've placed have always been great quality and the shipping is fast! Recently, I received an order that had a small scratch when it arrived. I reached out to customer service and they made it SO easy to get a replacement. I highly recommend them!!

Customer service was super helpful as I wrote the wrong address and didn’t realize it until after!

Working with Smallwood Home has been very easy, and the team ensured my order was perfect! We love our photos.

I had an issues with the delivery service. My box was punctured from the bottom and put a huge hole through one of my family pictures and crinkled the other one. They ended up replacing both prints. Frames were fine. Smallwood responded very quickly and asked for pictures of the damages and after they got the information they needed, they sent out my new prints (3 emails between us). But, the reason I highly recommend them is cause they didn’t have to replace the 2nd print. Unless you get up close you couldn’t see the crack that was caused by the puncture. But they wanted me (as their customer)to be happy with my purchase. Thank you!

DO NOT ORDER FROM THIS COMPANY! Shipping is a nightmare!! I NEVER RECEIVED MY ORDER. I have tried contacting them but, they will not respond. I will NEVER use them again.

Great service! I had to change a photo I was having developed. I got a quick reply and help. Very satisfied!

Beautiful prints and frames transformed our hallway. Had an issue with one of the frames arriving warped where it wouldn’t sit flush on the wall, customer service was excellent. After submitting a few photos they have mailed out a full replacement.

Beautiful product and excellent customer service, one of my frames arrived with a small dent on the top of the frame. I reached out to customer service and they were quick to respond and are sending an entire replacement, more than exceeded my expectations. I will absolutely be ordering from them again!

The delivery driver left my pictures out in my driveway when it was raining. I was out of town during this so they were soaking wet by the time I got to them. When I brought them inside and opened them up, stain was dripping off the paintings and got all over my floors, white cabinets, white countertops. The company still has yet to issue me a refund. I chose them because they are Texas based and I heard great things about them but they don’t seem to have the best customer support when it comes to dealing with issues. I provided proof of all this via my RING camera footage and photos of the damage with visible water damage.

Smallwoods created a beautiful wall of framed photos for my family. When only one of many frames made was less than perfect they were prompt to replace it for us. Great product. Great company!

Excellent and prompt communication. Quick resolution of minor issue. Love the final product!

Anthony was super helpful in clearing up a few issues with my order! Got my portraits back and they’re beautiful! Would definitely recommend

Do not order from them. They are deceptive. A business should not just print labels and pretend to ship an order. I contacted the carrier and they do not have my order even though Smallwood said it's shipped. I know it did not ship because Smallwood did not even send my order and it says unfilled on their website. You should consider another honest company.

First, I’d like to say that I ordered 3 canvas prints and those came out beautifully. But in that same order I ordered 3 wood frames with prints. The picture quality came out great and at first glance the frames looked good. Well I had to get a new frame for one of them due to it coming damaged and customer service was amazing and quick with helping me. Now my issue is I have all three of my prints finally hanging side by side and you can tell that the first two are bowing really bad after receiving the new print. I give this 3 stars because customer service was great, but the product itself seems to leave something to be desired. I spent too much money on these for them to not be perfect and it honestly seems more like cheap manufactured wood. My husband hates them and it’s sad because I dreamed of these photos of my kids altogether and I finally have them and they are not perfect.

Great product. Exceeded my expectations actually. Also a wonderful customer service experience as there was a minor issue quickly and efficiently resolved. So excited to purchase more over the next year.