Singapore Airlines Reviews

Lost my luggage and have no clue of where it is. No help from customer service and no empathy whatsoever. Lost all my designer clothing and trainers which cost a lot of money.

I remember when Singapore Airlines was one of the top 2 airlines in the world, today it's a shoddy company. Bali / Singapore, we had a B787 in good condition for 2h30 flight, for Singapore / Paris, we had an old worn B777 for 13 hours of travel, it's a shame. The staff is not friendly, the distribution of meals is an ordeal for them. family and I will no longer choose Singapore Airlines, which I had advised everyone. I am very angry about the quality of your service

Booked on flight Phuket to Brisbane Friday 19th May 2023 and how Singapore airlines can delay the first flight meaning we miss the second flight at Singapore. Booked extra seats for length and had the nerve to rebook our seats separated from each other and not with extra leg room. No refund or common sense from Singapore airlines who don't care or offer anything back and has now been over 2 weeks. The staff are so rude and one particular female must have been that time of the month as she was extremely rude and very lucky I did not punch her in the face stupid slut. Singapore is also the most expensive airport in the world and the most disgusting airport I have ever visited. If you are over 5.5 feet tall you will have 100% no leg room and be backed in like sardines with the food served absolute crap and not fit enough for a dog. Ask for alcohol and serve only one glass and order completely wrong, given a scotch when ordering a bourbon. You end up paying 3 times the price to the budget airlines and service is absolute crap and when they are clearly in the wrong DO NOT give you a refund or how or when you will get your money back. At the end of the day Singaporeans are therudes and up themselves nation going around and will never have any respect for Singaporeans based solely on this flight from Phuket to Brisbane. Do NOT fly this airline or visit Singapore.

I still prefer Vistara airlines very slow service It was a summer I was travelling from singapore to Ahmedabad I ask for water They took 40mins to give me a glass of water as well the food was also poor I will never fly from singapore airlines again

Poor Customer Service - First Class ticket - Budget airline service. No "Book the Cook" options if you require special meals* - Gluten free diet. Attempted to negotiate food options for a month before flight - and recieved poor service from reservation and feedback service. *On a Gluten free diet for health reasons.

Pretty good airline, good food, espacially if you are in first class and a pretty safe and comfortable flight experience. The only downsides are that the customer service takes quite long and it's pretty expensive.

Very slow and poor customer service from Singapore airlines. i flew from Johannesburg to Bangkok on 20/05/2023. upon arrival, i notice my luggage was damaged (the bottom of my bag was broken and the wheel broke off). I immediately contacted Singapore airlines for assistance. they replied with several different emails requesting documentation and pictures which i sent. I am flying back to Johannesburg tomorrow (29/05/2023) without a bag i can use for my luggage. Ive indicated the urgency to Singapore airlines but theres absolutely no regard for this. I will definitely not be flying with Singapore airlines again because of this poor service. The disregard is unbelievable. i will also be informing my company and other companies in our network to not use Singapore airlines for any of our staff going forward. I never expected this type of service from what i thought was a reputable company Thank you

Singapore Airlines WILL NOT honour the included free seat when the flight is operated by a codeshare partner. I booked a return from to Singapore, operated by SWISS. The ticket, purchased via Singapore, included free seat selection. After completing the purchase, a Premium Economy ticket, I was told that Singapore takes no responsibility for seating and that I need to contact SWISS. SWISS told me that they will not provide free seat selection and that I must pay an additional fee. This is illegal and misleading behaviour from Singapore Airlines and far below expectations. I will think twice before using Singapore Airlines to book any flights in the future. Customer service was also absolutely useless and takes days to reply.

This airline set the bar once now setting the same standard as a low cost carrier. Making more money then pre covid, yet offering less. Sq278 literally have to tag your own bags, so much for full service airline. Sq279 the staff hide, blaming terbulance for never been seen. Reality is they spend so much time giving out pre ordered meals. The masses are left to fight over the one tray of water being offered to the entire economy section in a 2 hour window. I kid you not. The food is pathetic. Jetstar provides better food and service. I know right. The wooden utensils on short haul. Geez talk about low hanging fruit, the one item we all need, you take that plastic away and replace it with that crap, whiist everything is wrapped in plastic or served in. That chicken patties stank the flight out, as a chef i was like. No thank you. I'll eat at home.

Very poor service from the customer service of Singapore aireline. Lost a handbag at T2 changi and it was stolen by their staff which has passport in it. We have a ticket from Singapore to Melbourne which we can’t proceed due to the lost passport. The ground staff told us they will make it as open ticket and will be able to to use it the next time. The new passport is it. The Changi Singapore police still unable to search for the handbag and it has been more then a week. To our disappointment the Singapore aireline, customer service unable to proceed with the open ticket with all their excuses like u are flying from Penang and now they will not be able to board us in even if we top up to purchase Penang to singapore on a separate purchase. The customer service keep on mumbling on the phone and there were no action taken it has been 2 days and our time just been wasted by them. Never fly with Singapore aireline.

Ich war heute endlich mal wieder auf Singapore Airlines von Frankfurt nach Singapur gebucht. Leider konnte ich den Flug nicht antreten, da ich über 1,5h an der Sicherheitskontrolle warten musste (aufgrund Personalmangels war in der ersten Stunde nur ein Kontrollteam tätig und dann ganze Zwei!!!!). Somit bin ich wie mindestens 100 weiteren Personen in Frankfurt gestrandet (Abendflug). Die Fluggesellschaft kann dafür natürlich nichts, dennoch bin ich als Einziger (in meiner Menschentraube) mehrmals von einem SQ-Mitarbeiter telefonisch kontaktiert worden (Erster Anruf: wo ich sei, zweiter Anruf: Flug ist weg, Anstehen würde keinen Sinn mehr machen, dritter Anruf (20 min später): Angebot einer kostenfreien Umbuchung für den nächsten Tag (14h später). Das nenne ich Kundenservice!!! Vielen Dank Singapore Airlines…. (Nicht die einzige positive Erfahrung die ich bei SQ bereits erlebt habe).

Meine Erfahrung mit der Singapore Airline war äußerst enttäuschend und ich rate dringend davon ab, mit dieser Fluggesellschaft zu reisen. Der Kundendienst hat uns falsch beraten und uns in eine äußerst belastende Situation gebracht. Wir befanden uns bereits auf dem Hinflug und waren in der Mitte der Strecke, als wir uns an den Kundendienst der Singapore Airline wandten. Anstatt uns korrekt zu informieren, wurde uns geraten, einen neuen Flug zu buchen. Zu unserem Entsetzen hat uns niemand darauf hingewiesen, dass unser Rückflug automatisch storniert wird, wenn wir diese Anweisungen befolgen. Diese entscheidende Information wurde uns vorenthalten, und wir waren vollkommen schockiert, als wir im Ausland feststellten, dass unser ursprünglich gebuchter Rückflug nicht mehr gültig war. Trotz der Tatsache, dass uns mehrfach eine Umbuchung oder Gutschrift versprochen wurde, hat die Singapore Airline keines dieser Versprechen eingehalten. Wir haben unzählige Male mit dem Kundendienst kommuniziert und jedes Mal wurden wir auf später vertröstet oder es wurde uns gesagt, dass eine Lösung gefunden werde. Leider ist bis heute nichts geschehen. Es ist frustrierend und inakzeptabel, dass die Fluggesellschaft es nicht einmal geschafft hat, uns die Steuern für die stornierten Flüge zu erstatten. Als ob das nicht genug wäre, hatten wir aufgrund dieser fehlerhaften Beratung zusätzliche Kosten zu tragen. Durch die unfreiwillige Unterbrechung unserer Reise in Frankfurt mussten wir zusätzliche Hotelkosten tragen und uns erneut um Flüge kümmern. Die Kosten für die Flüge haben sich nun auf das Dreifache des ursprünglichen Preises erhöht. Dies ist eine direkte Folge der mangelhaften Beratung und des Versagens des Kundendienstes der Singapore Airline. Insgesamt war unsere Erfahrung mit der Singapore Airline mehr als enttäuschend. Die falsche Beratung, das Nichterfüllen von Zusagen und der mangelhafte Kundendienst haben zu erheblichen Unannehmlichkeiten, finanziellen Verlusten und Frustration geführt. Als zahlende Kunden erwarten wir eine angemessene Betreuung und Unterstützung, was hier eindeutig nicht der Fall war. Ich werde in Zukunft definitiv andere Fluggesellschaften wählen und rate jedem, sich gut zu überlegen, ob er mit der Singapore Airline reisen möchte.

Vor ca. Einem Jahr wurde ich als ungeimpfter nicht aufs Flugzeug gelassen, jede andere Fluggesellschaft hatte ab diesen Zeitpunkt schon längst die covid Regeln fallen gelassen. Dies wurde jedoch äußerst schlecht auf ihrer Webseite ausgeschildert so das man diese Information wirklich einfach übersehen konnte! Aber das schlimmste ist aufjedenfall Die Kommunikation mit dieser Airline, warte bis heute auf Email antworten...

I cancelled my flights over 3 months ago. According to the booking at that time I get my money back except for a fee. I am still waiting! I am so pissed off! Over 4.000€! I need the money.

I flew SQ208 MEL-SIN on 15th May 2023, business class - everything was impeccable - Glenn and the rest of the cabin crew were incredibly excellent. I connected with SQ346 to ZRH on 16th May 2023, business class - again, Sherryna, Glenn Lim Yong Liang, Glenn Lim Jun Xiang, Nisa, Naomi, and Canndy were amazing - such kind, attentive, professionalism ... thanks SQ! You continue to set the standard!

Be very wary of any customer support with this airline. After a lengthy flight delay my family missed our connecting transport and were told to book new transport and submit the receipt to an email address they provided me. There was an ensuing 6 months of ridiculous back and forth emails and I had to send the receipt through three separate times. Final result, they refused to reimburse. What a joke. I wish I could contact the original staff who gave me the instructions of making the booking and submitting the receipt. I suspect they were completely genuine in telling me I'd be reimbursed. Extremely poor customer service from Singaoore Air

Refunds not received from 2020 until now. I’m so disappointed with Singapore Airlines. Some contact centre agents are very rude. I need my money and compensation to what you putting me through.I am tired of your promises Singapore airlines is a liar!

business class is awesome me and my family loves it when we trip to MY

I’ve been a loyal customer for years and as a result accumulated a lot of airmiles. SQ have now made it impossible for me to use my miles. I have 183k miles and it won’t even get me 25% off my booking. You’ve changed the value of miles so significantly that they are almost worthless now. I used to be able to get so much more from my miles as a reward for my loyalty. And now hardly anything. There are plenty of other airlines to use! That’s where my money has been going since you started punishing your loyal customers!

I flew several flights in business class and all were of a high standard. Unfortunately, hot towels and amenity kit were no longer served, otherwise everything else was great.