Singapore Airlines
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Very poor service from the customer…
Very poor service from the customer service of Singapore aireline. Lost a handbag at T2 changi and it was stolen by their staff which has passport in it. We have a ticket from Singapore to Melbourne which we can’t proceed due to the lost passport. The ground staff told us they will make it as open ticket and will be able to to use it the next time. The new passport is it. The Changi Singapore police still unable to search for the handbag and it has been more then a week. To our disappointment the Singapore aireline, customer service unable to proceed with the open ticket with all their excuses like u are flying from Penang and now they will not be able to board us in even if we top up to purchase Penang to singapore on a separate purchase. The customer service keep on mumbling on the phone and there were no action taken it has been 2 days and our time just been wasted by them. Never fly with Singapore aireline.