Singapore Airlines Reviews

Singapore Airlines ændrer billetter og tider uden mulighed for at anke. Booking på første fly ud af New Zealand var på mystisk vis forsvundet. Vi måtte købe nye billetter for egen regning. Hjemme igen kan vi ikke få kontakt for at få vore udlæg refunderet. Vi får mails lige tilbage i hovedet osv osv. Det er sidste gang vi flyver med Singapore Airlines.

Takes no responsibility of their own mistakes. We bought a 600 USD baby stroller matching the guidelines from Singapore Airlines, meaning that we were allowed to bring it to the gate and store it in the overhead compartment. Everything went well until our return flight when all the overhead compartments were full, meaning that we were forced to leave it at outside the plane. When we got it back it was completely trashed and Singapore Airlines took no responsibility at all. Even mixing up their own rules to avoid compensation. Flight crew is nice, but I would avoid as long as they dont tale any responsibility at all.

On a long haul flight from Singapore to London, there was no bottled water. Usually, an airline has bottles at the back where you can help yourself. I have been emailing and emailing but no-one will tell me - firstly, what happens to all the plastic cups. Surely that amount of plastic waste should be illegal in 2023? And secondly, what water are we drinking? They told me it was "tap water" but what does that mean? What tap are they getting it out of?? I have never been on a flight before where there was such inadequate access to water.

Flug mit SQ FRA - SIN - HKT und Zurück. Hinflug Zwischenlandung in IST da ein Passagier in Economy verstarb. Maschine stand 10 Std. in IST auf Aussenposition, alles Passagiere mussten mit dem Toten in der Maschine 10 Std.warten bevor der von der Maschine geholt wurde. Mit fast 11 std. Verspätung in SIN angekommen, ausser einem matschigen Hamburger gab es nichts bevor ich mit nächster SQ Maschine nach HKT weiterfliegen konnte. Rückflug Verspätung über 1 Std. in HKT, Der SQ Flug nach FRA flog somit ohne mich ab, Verspätung wieder fast 11 Std. bis nächste SQ Maschine nach FRA verfügbar war! Versprochene 50€ Entschädigung für dringende Telefonate bis heute nicht bezahlt. Kundendienst eine absolute Katastrophe, keiner zuständig, per email nicht zu erreichen und versprochene Telefonkosten bis heute nicht bezahlt! War das letzte Mal das ich mit diesem Saftladen geflogen bin!

Singapore airlines single handily made our honeymoon an absolute nightmare. We were heading to Thailand and Bali for our 2 week honeymoon. THE DAY OF our flight out to Thailand, they cancelled our connecting flight from Singapore to Bangkok (after we had upgraded our flights from premium economy to Business) and we spent THREE HOURS on the phone until they were able to finally fix it and find us a connecting flight (which they told us didn’t exist, but magically it appeared after fighting with the customer service rep). Then, on our returning flight, we had received an email about upgrading our flight again to business class and the email clearly specified that we would be upgrading both legs of our flight. After paying to upgrade, only one leg of our flight was upgraded. Mind you, it was the 2 hour flight and not the 18hr flight back to NY. Upon realizing only one leg was upgraded, we immediately called customer service to have the issue fixed. Because it was late at night, the woman on the phone promised me she would have a supervisor contact me the next day. After not receiving a call back, I called back and spent another 2 hours on the phone and after talking to FOUR people was told that they would be able to fix the issue at the ticket counter once we checked in for our boarding pass. Not only was that not true, but then I had to speak with multiple people at the counter as well as call customer service back AGAIN only to be told they could do nothing and the “matter would be escalated”. Not only do they false advertise, but they outright lie to customers just to get them off the phone and their customer service could care less about their actual clients. We will NEVER be flying with Singapore airlines again and will be filing a report with the better business bureau as well as consumer affairs. Terrible business practice.

Der Service war auch mal besser, aber viele wissen nicht, dass Singapore Airlines für Gepäck generell keine Haftung übernimmt: Mein Koffer war defekt... IMPORTANT NOTICE ON BAGGAGE LIABILITY Please note Singapore Airlines is NOT responsible or liable for the condition of your baggage that results from the following:  Wear and Tear such as minor cuts, scratches, scuffs, dents and marks.  Loss or Damage to wheels, feet, handles, locks, zippers and pull straps or security straps.  Damage to Over-packed and Overweight baggage.  Fragile and Perishable items including those that are not adequately packed.  Sports Equipment and Instruments that are not placed in proper hard casing such as golf clubs and musical instruments.  Valuable Items including money, jewellery, precious metals, silverware, antiques, heirlooms, securities, laptops and other electronic items, business documents, passports and other identification documents, products samples, or medicines.  Baggage accepted under the conditions of the “Limited Release” Tag (LRT), including items retrieved or confiscated by the airport authorities or security personnel

Reise CTU - FRA - CTU: Wir haben einen Return Flight gebucht von CTU - FRA mit Stopover in SIN. Kurz nach der Buchung wurden wir auf einen anderen Flughafen umgebucht (TFU - FRA). Zusätzlich verdoppelte sich unsere Stopover Zeit in SIN auf 6 Stunden. Wir baten darum, aufgrund gesundheitlicher Umstände die verlängerte Wartezeit trotz gebuchter Economy Class in der Business Lounge in SIN verbringen zu dürfen. Es folgte ein E-Mail PingPong, bei der jede Antwort von einer anderen Person beantwortet wurde und keiner dieser Personen sich die E-Mail-Historie ansah. Am Ende resultierten daraus sinnlose Vorschläge und man buchte uns auch noch auf eine noch schlechtere Verbindung um, da kein Servicemitarbeiter wusste, worum es uns ging. Wir versuchten daraufhin die Chat-Funktion, bei der uns tatsächlich geholfen werden konnte. Kurz vor Lösung des Problems wurde unser Chat jedoch systemseitig aufgrund overtime ohne jede Vorwarnung und mitten im Gespräch beendet. Schlussendlich wurden wir auf einen Flug umgebucht, der unsere Stopover Wartezeit auf 3 Stunden reduzierte. Der Prozess hat über 3 Wochen gedauert! Unseren Mehraufwand, zu dem anderen Flughafen TFU zu kommen und den Ärger, den wir aufgrund dieses unfassbar miserablen Service' hatten, wurde in keiner Weise reguliert. Im Allgemeinen ist zu sagen: - Der Service ist zunächst schwer erreichen. Telefonisch so gut wie gar nicht. -Per E-Mail muss man sich tief durch die Website suchen und erhält derart unqualifizierte Antworten, dass Singapore Airlines sich schämen sollte, das überhaupt als Service zu bezeichnen. - Die Website ist nicht in der Lage, ein registriertes Mitglied und ein KrisFlyer Konto unter derselben E-Mail Adresse zu synchronisieren. Selbst wenn man die Buchung manuell im KrisFlyer-Konto hinzufügt, geht sie nach kurzer Zeit verloren und muss neu hinzugefügt werden. - im KrisFlyer Konto angemeldet erhält man dennoch Bannerwerbung, um KrisFlyer Member zu werden. Ich kann kaum glauben, dass es solch ambivalente Qualitätsstandards innerhalb eines Unternehmens gibt. Mit den Flügen, dem Bordservice, dem Essen etc waren wir immer äußerst zufrieden. Nach dieser "Service"-Erfahrung und der über alle Maßen unprofessionell gestalteten Website überlegen wir uns zwei Mal, ob wir noch einmal mit Singapore Airlines fliegen werden.

Singapore airlines lost my bag on December 31 2022. I filed a claim for a modest amount for some of the items that they lost on January 15th. It's now April 8th and they still have not reimbursed me for the items they lost. Also, all they ever say to me when I call, is that they are looking into it. NEVER FLY SINGAPORE AIRLINES THEY WILL LOSE YOUR STUFF AND NEVER REIMBURSE YOU!

Got a ticket using my Alaska airlines miles . Singapore airlines is one of the milage partners.Got a good deal for a flight from Manila to lax using my miles. Then Singapore airlines started double charging for seat assignments ,the triple charging for seat assignment. then only locking in half the seats ,then charging again for the seat I just payed twice for .If you call them get ready to be upsold and double talked and offer an up grade for the balance of you Alaska miles plus $4500. Wow .Called Alaska airlines card membership and the manager advised me....Dont argue with Singapore airlines or the might leave me stranded 6000 miles away from home. We will work with you on all these extortion charges once you get back.wow. Great partners!!Oh just got another mystery charge from Singapore airlines. The US Dept of transportation should have a field day with this outfit.

Food on flights is very average. Seating is too close when seats in front of you are reclined; making the viewing screen straining to the eyes. Surely this is in breach of health and safety. Damaged luggage. 3 wheels missing from my suitcase. In-flight movies are mainly old. I reported damage at the airport. The DPR baggage damage report was incorrectly filled out by SIA staff. No file reference number was written on the form and so I cannot follow up.. It was left blank. I was told I would be emailed within 48 hours and more than 1 week later have received nothing. Additionally, I emailed MNL_baggage and received no reply.

The worst customer service I’ve ever dealt with. Improper application of their own policies

Took a flight from Singapore to London and it was a pleasure all the way through the journey - well done guys keep up the good work!

Our last flight in Frankfurt with them was a complete disaster. It started with their checkin crew, The crew were pretending to be working but really not working. There were open counters but only one is working and we had to get inline to get serviced. It felt like checking in with a really bad budget airlines. Because of this we got delayed in going to immigration. There were no last call made by the ground crew. We heard nothing. When we got to the boarding gate, we were denied boarding by their ground staff because they said we were 4 mins late.and they wouldnt want to open the gate for us as well. We were even scolded when we begged to be boarded as the plane was still in the boarding gate. But the rude staff that was just really RUDE! were happy to offload us instead which took longer if they were to let us board the plane. The plane stayed in the boarding gate for 1 hour since we arrived the boarding gate. We have asked the staff who is in-charged and who can help us for rebooking our flight. Their cold answer was they are incharge and they cannot help us. The staff just continued chitchatting or pretending to be working. The bad experience never end because they also didnt offload all of our baggage. It took 4 days for our bag to get to our hotel. We didnt receive any receipt that they have delivered our bag as well. We rebooked our flight ourselves and paid the expensive new ticket. The second supposed to be flight, we had to deplane due to technical issue. We had to go to the airport 3x just to take the same route. When we complained to the helpdesk about the whole experience, it took them 3 months to “investigate” just to come up with a big lie of reason. Their insurance that they sell along with their ticket is also not of help. I would never recommend nor will i buy it again for myself. Overall experience, it was so traumatic that I am blocking them for all my future travels. I highly do not recommend.

No stars deserved!!! We had return flights with Singapore Airlines to Phuket in Thailand. Their service was vile. Our krisflyer details were given when booking but system would not recognise as correct during online check-in. Therefore unable to earn points, use previous points and unable to access full inflight services so spent half of every flight without inflight entertainment. Booked a SQ coded flight to return but were put onto scoot flight for return from Singapore. Got a meal (it was small, one choice & a can of coke) and a rubbish polyester blanket but still expected to pay $4 or more for coffee etc and no service from attendants and again got kicked out of the entertainment hub (it's games only) so bored witless. "If a customer has an SQ booking they should get a better service than someone who paid a scoot fare and not have to pay again for what is included in an SQ fare". Plus side: it was a stripped back dreamliner. On the way back they lost my luggage (checked in with my partners) because the planes were late (AGAIN!) Not one flight left on time because the flight before was late!!! Time of departure is a recommendation not a guarantee of anything!!! Was told my bag was left behind because of no time to load it (I call BS on that) as only 3 people claimed lost luggage not a full cart of luggage) They are aware of luggage losses in Phuket but seem unable or unwilling to do anything about it. Totally unhelpful at the airport lost luggage office in Australia. Human staff reading from a script. I had to break down in tears to get any recognition or compassion. Always blaming something else for things going wrong. They lost my claim and weren't going to notify me. I had to keep ringing them to find out my bags were found and then after they priority shipped them to our airport nobody bothered to check they were on the courier delivery van and weren't going to advise me about that until I rang up and demanded to know where my suitcase was. You take the times they offer or tough luck. It's an hour's drive to the airport so no way I had time to go pick it up. Very poor service and just pushed my stress levels to the max. I have been told I will get my points allocated in the next few weeks (if they can be bothered I suppose). I won't hold my breath. I've had better service from Jetstar (a budget airline) and they are underperforming at the moment. Nothing like they're previous service. Nowhere near the experience expected from a world class airline. According to our travel agent if you're booking has "flight subject to change" due to fare and taxes they are no longer liable for anything going wrong and can do whatever they want because you were warned. Be very careful when booking. Don’t recommend this airline to anyone. Worst flying experience ever!!!

Utterly disappointed, not worth the cost of the flight, would be using Etihad or Emirates from now, please improve your services, you used to be the best airline in the world but lately it all went downhill.

Keinerlei Reaktion auf Mails oder Einschreiben zum Schadensersatz der zerstörten Koffer!

Travelled to Japan from Melbourne. Crew was good but I got the feeling the Airline is cutting the cost of food. I travelled economy. No breakfast or dinner provided. Singapore to Melbourne we boarded the plane at 7.35 no proper meal for 6 hrs. I have never experienced such bad quality from them before. Very dissapointed.

I have never written a review regarding an airline before but I was impressed with the care and service of all the crew that I had to do one.Nothing was any trouble they all seemed want to help.The food was excellent. I have travelled on many airlines but you certainly stand out.the flight no was sq52 29th March Singapore to Manchester.

Shocking service from their ‘customer service’ centre resulting in a £111 phone bill to correct their error. I have been writing and e mailing since 31 December using their complaints process and have not had one single reply. I have reached the end of their complaints process now. Am now raising on every platform just to prompt a response, I can’t afford to phone them!

Brilliant airline. Dealt with our challenging requests with the compassion and understanding needed. Will book again with Singapore. Thanks.