Singapore Airlines
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Damaged Luggage
Very slow and poor customer service from Singapore airlines. i flew from Johannesburg to Bangkok on 20/05/2023. upon arrival, i notice my luggage was damaged (the bottom of my bag was broken and the wheel broke off). I immediately contacted Singapore airlines for assistance. they replied with several different emails requesting documentation and pictures which i sent. I am flying back to Johannesburg tomorrow (29/05/2023) without a bag i can use for my luggage. Ive indicated the urgency to Singapore airlines but theres absolutely no regard for this. I will definitely not be flying with Singapore airlines again because of this poor service. The disregard is unbelievable. i will also be informing my company and other companies in our network to not use Singapore airlines for any of our staff going forward. I never expected this type of service from what i thought was a reputable company Thank you