Singapore Airlines
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Singapore Airlines WILL NOT honour the…
Singapore Airlines WILL NOT honour the included free seat when the flight is operated by a codeshare partner. I booked a return from to Singapore, operated by SWISS. The ticket, purchased via Singapore, included free seat selection. After completing the purchase, a Premium Economy ticket, I was told that Singapore takes no responsibility for seating and that I need to contact SWISS. SWISS told me that they will not provide free seat selection and that I must pay an additional fee. This is illegal and misleading behaviour from Singapore Airlines and far below expectations. I will think twice before using Singapore Airlines to book any flights in the future. Customer service was also absolutely useless and takes days to reply.