Avoid if possible, in particular in business class. Very disappointing, not what it used to be, not up to their responsibility in case of problem
Out of 4 recent business class flights between Europe and Australia I had problems with two, which made the journeys very uncomfortable and troublesome, and created other problems. They inappropriately dealt with both of them, according to me, on top of telling me things that turned out to be wrong, further showing unreliability of their claims. In one case, my expensive “business-class” seat had no electric power at all, for a 12-hour flight (out of a 24-hour total flying trip with them) ; This, even though they knew it before the flight. So, no electric command was working: The electronic commands of the seat, so that I could not move the seat nor adjust its position or shape ; The headlights were also not working (so no real light when cabin lights were off) nor was the call button, so I could not even call the staff for any kind of assistance, but had to go and see them to ask for anything. This for 12-hours … For this they offered a voucher of 200 Singapore$ (147 US$, 136 €) limited to purchase in their gift shop … Singapore Airline staff in two different locations, told me things that turned out to be false, resulting also in waste of time: That their customer service would contact me for this ; they didn’t. Then (the sales people, basically the only ones that I managed to call) that if I wrote, via their website (essentially the only real way to contact the customer service, since other claimed options didn’t work in practice and so were just a source of further waste of time), Singapore would answer “within 72 hours, maximum” ; They did after 1 month ... (perhaps thanks to a reminder I sent 12 days later). And this didn’t turn out to be very constructive either. This case shows how little they value customer’s comfort in business class (in spite of advertising the opposite) and customers' time. So does the 2nd case: we missed the connection between 2 SA flights, in Singapore, due to late 1st flight, but no assistance from SA, eg to reorganize our arrival, (resulting in waste of time and money). Except for having automatically rebooked us on a future flight, even though we could have just made it for the initially planned connecting flight, particularly since flying business class: we could have arrived at the departing plane 8 minutes before its closing door time ; I told the ground staff but they refused. I asked whether European law (or similar Singapore law) would apply ; After 1.5 months they told me they are still reviewing the question ...