Singapore Airlines
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Do not book using the website
Do not book using the website. Rather pay the $50 and phone them. The Website timed out twice, debiting my credit card twice. When we phoned they said no tickets had been issued and so we paid a third time after the call centre Abdiya or Jolivan ( he lied about his name and a different name was logged) said we had to pay if we wanted to fly. Turns out that one set of tickets did go through. We were admonished by a call center staff member and accused of not being truthful as " you received the email and the ticket." To cut a long story short it took from the 9th November until a week ago for us to get over 15 000 AU$ back. It cost me at least 8 hours in phone calls, calls to my bank and emails. At one point they refused to acknowledge that they owed me money. At all times I was apologised to for the inconvenience. I told them that the next person who uses this catch phrase is going to get a bollocking.This was over Xmas.