Singapore Airlines
View company profile →
An airline that disappoints in many ways!
I am so embarrassed to have spoken highly of Singapore Airlines to my family and friends for years. Now it will be my mission to set the record straight. I have found this airline lacking in efficiency in SO MANY areas. The one that bugs me the most is their phone system. It's so hard to get through to a live person in the area where I need help. I finally had to settle for trying to reach a travel agent as there was no other place to be connected to a live person. I'm still on hold after 31.29 minutes while I type. Very annoying to hear the same silly voice repeating the same message over and over again. Her apologies about being sorry to keep me waiting sounds SO HOLLOW!!! Just give me prompt service. Hire more people to do the job right and efficiently. And do not hire someone from India, Philippines or elsewhere who have no freaking idea what they are talking about when you try to get an answer. They speak poor English, with a heavy accent, keep repeating themselves, repeating after me. The management at Singapore Airlines had better heed passengers' complaints, and begin implementing quality control. Better yet, they should call their own customer lousy service number and experience the frustration firsthand. I don't know how Singapore Airlines ever win awards??!!! Just so undeserving. A poor reflection of the country and the governing body :( !!!