Singapore Airlines
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Very disappointed
We were looking forward to our 1st flight experience with Singapore Airlines due to its reputation of being amongst the top airlines. We flew premium economy to Brisbane from London via Singapore. We had ' booked the cook', which is a service available to this passenger class.On our 1st leg to Singapore unfortunately my lobster dinner turned out to be prawn pasta,so 1st disappointment.The seats were comfortable and the service was ok. The 2nd leg was when the service really did deteriorate.Firstly the flight had a delayed departure,this was put down ti the cabin crew being caught in traffic on theur journey to the airport.We actualy saw some of the flight attendants queing for exchange of currency at the airport!!! Next we found our seats were broken,so we were unable to change the seat position.The inflight remote could not be removed from the seat holder,this was mentioned to one of the flight stewards and he promised to return once he had settled the remaining passengers,he never returned! Drinks were not offered to the passengers not even a glass of water until well into the flight ,over 1hr. The food one can only say was inedible,soggy pancake. We paid for premium economy seats and were expecting the service we are used to receiving with thus class.This was definetly an under par economy service. We did write our review when sent a request for a review of the flight,sadly we did not even get a response. We will be flying on from Brisbane with Singaore airways to Cape Town,using their buisness class service. It will be interestibg to see how this service compares. Unfortunately we are not looking forward to this flight.