Singapore Airlines
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Very disappointed
Very disappointed, never again! Will advise family and friends not to use Singapore Airlines. We flew London to Bali via Singapore in Oct 2019. The short flights were fine (Singapore - Denpasar) but the long-haul legs of the journey were among the worst I've experienced, even compared to standards of European budget carriers. The space was incomprehensibly small, passengers sitting behind me complained when I reclined my seat after meal service, they lost my husband's suitcase for 3 days and damaged 2 brand new good quality AWAY suitcases, our luggage was delivered an hour late after landing in London so had to pay for the taxi waiting and there were lots of sick people on board so we all got a stomach bug on our return (granted this was not their fault). We also had a really short connecting time at Changi airport coming back from Bali so literally sprinted in order to make our London flight. I felt really unsafe flying back from Singapore with my two children (14 and 11) as the aircraft was clearly old and outdated, it was smaller with 3x3 seats in each row. The turbulence for the first leg of the journey above Asia was the worst I've experienced and it lasted a 4-5 hours. The older woman behind me was very tall and had a cane, she kept telling me I was hurting her leg by reclining my seat! I am 5'4" and the person in front of me had reclined their seat so I had no choice unless I wanted my nose to be pressed against the screen in front. This was after meal service and it made me feel awkward the whole flight. She was even leaning over trying to push my seat back up when I went to the toilet! The staff did nothing about this. It was a packed flight, a man was very heavily sick in the toilet the whole night and the smell was intolerable. I felt sorry for this man as I couldn't see anyone helping him, he was so unwell. When I wrote a letter explaining everything we had endured, they just apologised for a few of the things and explained this is within their policy. It was really undignified treatment, especially the return flight which let a very bad impression. They are only interested in profit, at whatever human cost. No regard for the little things that make a difference, not even an attempt to make things right. The response to my letter was the last insult, I will not fly Singapore Airlines again if I have any choice, hope others don't fall into the same trap!