Rachel Wu

Mar 19, 2020

Horrible experience

I am extremely dissappointed of Singapore airlines, the flight we planned to take just took off secretly without calling the passengers to board! Simply not acceptable and I think it is not qualified to be an operating airline company. Because of Singapore's Covid-19 entry ban just one day before our flight, Singapore airline decides to NOT let any of the non-Singaporean passengers to board. There're several layers of unacceptable mistakes: 1. while booking, passengers are not informed of possible travel bans 2. after booking, Singapore airline does not send notification messages to remind passengers of the travel ban in action 3. right at the airport at the gate, Singapore airline just BLOCK the entire boarding area and secretly let allowed passengers to board - without informing all the other non-Singaporean passengers, and let us all wait until the plane takes off. The most ridiculous part is, we even approach the ground staff asking when we are allowed to board, and the staff simply asked us to wait. After the scheduled take-off time the staff just left the boarding gate and left all the remaining passengers wait for nothing, without a single announcement or apology. Have no more words to say, Singapore airline's attitude to their customers is simply unacceptable and I do not think it is qualified as an airline company.