TMS

Feb 25, 2020

I booked the Singapore Airlines flight…

I booked the Singapore Airlines flight from Perth to Manila and then From Seoul to Singapore back to Perth (on 15th of March 2020). Because of the corona virus infection was increasing during the last few days before my departure (27/2/2020), so I decided not to go to Seoul which was reasonable because Korean government already issued severe warning and so countries already closed airlines to and from South Korea. So, I called SQ and it took me about an hour before someone answer. I did not even asked for a refund but just request to them to allow me to use the last segment of my flight which is Singapore Perth. It was unbelievable and unfair totally because they asked me to pay $720 dollars per person just to allow me and my wife to use the last segment of my flight. I mean we could buy another ticket which only cost us a fraction of that. I was so mad and questioning of whether people should downgrade this mostly spoken airline. It was totally absurd and unfair treatment to customer and so selfish of handling the issues. Putting more weight of people that already suffered. They can only say sorry for the inconvenience caused. I will just let God do His justice upon them as we are just a small customer that cannot do anything other than writing this small complain on the internet which they probably would not pay attention to it. But people out there beware and do not let their marketing commercial deceive you. Today SQ is not the best airline int he world anymore in fact it is the worst airline with worst customer service.