Singapore Airlines
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What A Joke
Our cruise from Singapore to South East Asia was cancelled due to the coronavirus. The cruise company gave us a full refund and almost 50% off our next cruise which we have booked. We needed to cancell our flight but Singapore Airline's were not so accommodating. After endless emails and holding on the phone for well over 40 minutes I was told that they can suspend our flights but we need to rebook by June. We will need to pay an extra $480 AUD each to do this. The original fare cost us $1288 in total. Given that we could no longer go on our cruise due to no other reason than the cruise being cancelled they still are not prepared to waiver the rebooking fee. Absolutely terrible after sales and customer support. We will be flying to Singapore in October to go on our cruise but will not be Flying with this Airline.