Singapore Airlines
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Never again
Just a few weeks in advance they changed several of my upcoming itineraries out of the blue with no offer of refund or compensation whatsoever. One of the changed itineraries is a big change and really messed up my travel plans. First of all, I paid for a specific itinerary and they just decide to change it to an inferior itinerary. Secondly, I have a non-refundable domestic flight (not SIA) that I can no longer use with the new itinerary so I have to buy a new USD 100 ticket. So, I am USD 100 out of pocket and have a poor itinerary that I did not buy and would not have bought in the first place. Customer service, let alone common respect for entered agreements, is non-existing with SIA. 3 weeks ago my domestic flight (not SIA) got re-scheduled and I arrived very early at MNL so I went to the SIA counter and asked if they could put me on the 2 hour earlier flight to Changi. My flight from Changi to Europe would be the same. So, I would have a 5 hour lay-over in Changi instead of 3 hours. Not that I was particularly keen to be exposed to the coronavirus in Changi for another 2 hours but in case there would be a delay this would give me even more buffer time. SIA replied that they could do that but asked me to pay a change fee. I declined and took my original flight. I might think it is poor customer service but I acknowledge that they were in their full right to want to charge a change fee although it is in both our interest to increase my buffer time to reduce the risk of missing my connection. However, now that they changed my next itineraries I don't hear them talking about them paying a change fee to me. I fly Europe to Asia return 12-15 times a year and am a Krisflyer gold member. It is not OK to change and provide an inferior itinerary for the same price for any customer. Period. But I cant help but be flabbergasted that they do this to a loyal customer. I can not begin to imagine how they treat their infrequent customers. I have another 5 return flights booked on SIA until mid June - those will be my last flights on SIA.