Singapore Airlines
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An example to other airlines.
I have flown with Singapore Airlines many times and always enjoyed the experience. My journey to NZ was curtailed in Singapore in March 2020 due to covid restrictions in Australia and NZ. The flights were non refundable, and as the flights took place, I didn’t expect a refund. Singapore Airlines were really helpful and offered a full refund without me asking. The staff I dealt with were amazing. Will definitely fly Singapore Airlines again, but will book direct with them.