Singapore Airlines
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Dear Singapore Airlines
May 2, 2021 Dear Singapore Airlines I had booked my Flights via Travellink last 06 Feb. 2020. You cancelled our flights. All I want & need is a new flight[REBOOKING]. Those tickets costs a lot of money. The travellink agents are washing their hands now. The Travellink agent said you are not allowing them for a rebooking of our flights and will send back the money "IF ANY" he said. I have been more than patient. I had been waiting for so long until today the Travellink agent said you wont allow My REBOOKING. I really need your professional help now. This was my dream trip with my husband.Please help me out here. I will keep posting until we get this back in order. Thank you. May 3, 2021 Thank you for your cooperation. I talked to a Singapore airlines staff (his name was Romen?) today and he helped me about my concern. I told him about my conversations with the TravelLink agent yesterday regarding the REFUND with which I was told they are 'waiting for the money' and will send back the money "IF ANY" he(TravelLink agent) said. It baffled the Singapore Airlines staff to find out why 'I was not advised' accordingly by the TravelLink agent yesterday since my flight ticket turned out to have been already refunded to the TravelLink since 8March!! Imagine my surprise !? I was asking & begging all along for the TravelLink agents to have my REBOOKING and I was not even aware that TravelLink asked for the refund of my flight instead of REBOOKING. I was told by (Romen? not sure of his name's spelling) to call TravelLink again and inform them that I just talked to some agent from Singapore airlines. I did call immediately. I have no choice but to accept a refund instead of a REBOOKING. After a long wait of calling & connecting to TravelLink and being able to talk to 2 TravelLink agents today... The first TravelLink agent hang up on me and I had to call back and speak with another agent.,(of course after all the sounds & advertisements that i had to endure) .. there was someone finally...who picked up my call, who eventually tried to help me out & said that they will make a transfer to my bank account...that they will be working on it.. I will be waiting and post an update here whenever I receive it hopefully soon. Hopefully soon. May 5,2021 I received an email from TravelLink asking me to confirm my bank details today. I gave my updated bank details. Then it said that i will receive it on my bank account in a few days... Hopefully they will be fair in refunding the amount of money I spent. It is the least thing they can do after not REBOOKING my flight. I spent 2,216.83 Euros upon booking for my husband & I. I hope they wont add insult to the injury. I will keep you posted. May 11, 2021 Thanks the problem was finally resolved! Yesterday, I received my refund from TravelLink worth 2,189.47 after the numerous disappointing calls, exhausting waiting time & conversations to several TravelLink agents. And after several posts I did on Singapore airlines fb page too, and when I finally had the attention from Singapore Airlines they decided to help me out. It happened after I emailed the CEO and posted a lot of photos about it on their fb page. Eventually, an agent from Singapore Airlines called me, heared my case and helped. I got my money back from TravelLink yesterday which was sent by Singapore Airlines last 8March. I had been refunded after the unpleasant experience. Very unnecessary, stressful discussions & delays, uncertainties and long overdue response. Nevertheless, it is over now.