Singapore Airlines
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Will never fly Singapore airlines…
Will never fly Singapore airlines again!! My husband and I flew from Switzerland to Auckland in Feb 20. On booking our flight we were informed that, in order to get an upgrsde with our miles we needed to book premium economy. This cost us mord than double the price. Then Singapore Airlines refused to give us ghe upgrade. I can understand this during normal travel years, but ALL the legs had either 0 or 1 passenger in Business, so there was no lack of space. It is shocking service, and no-one was prepared to make an effort to give us an answer as to why they would not grant us the upgrade. Every person said to go to someone else, but was never able to help us directly. VERY disappointing service in a time when you would want to make a good impression.