Singapore Airlines
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Terrible experience
I flew from Singapore to Melbourne, Australia on 25th May SQ 237. Firstly, the cabin attendant didn't help me find a spot for my small backpack and sleep apnea machine (in a small attache case). He simply stood there and told me to put it all under the seat in front of me. Well - there's no room is there? I found some spots to put my stuff amongst the grand pianos and freezers stored up there. After take off, the lights were not turned back on. There was no service, no meals, no anything. I thought they served a supper? No - we had to wait until early morning Australian time to get a meal and that in itself was very disappointing. During the long 7 hour flight overnight, crammed into a tigher space that ever I had no choice but to press the call button and request....well...something to eat and drink as I was quite famished and dehydrated to say the least. I got a coffee which was like water and I has to call them AGAIN to get some sugar and a toothpick size wooden stirrer! In the day, they would serve a coffee with a spoon and sugar on a little tray. Not Singapore Airlines. The staff in general were not friendly at all - and wearing a mask throughout the flight was a nuicence - however, the main problem for me is that I have a hearing loss and could not undertand ONE word of what they say. There was no written menu, covid or no covid they NEED to accomodate persons who are deaf. Lastly, the old B77-300ER is getting a bit long in the tooth. The plane is OLD. When I took the mask off to drink a tiny cup of water (maybe a minute later) I was yelled at and gestured to PUT MY MASK BACK ON by the attendant. When I took off my mask to drink water, the AIR inside the aircraft smelled dank and moldy. Hence I caught a sinus and respiratory infection which required antibiotics. Once they were an excellent airline, but now they are not good at all. I will be reluctant to book with this airline ever again. If the excuses are "due to covid" then I think it has been taken TOO FAR.