Lao

Jun 21, 2022

They lied!!!

I am flying london-Singapore-Macau, macau-Singapore-london. The flight from macau to Singapore has been rescheduled to a later time that causing me to miss the connecting flight to london on the same day. They have not informed me about any change at all, i only found out about this few days before my departure when I contacted them since I couldn’t manage my booking on their website and the app. The representative asked me to confirm that I agree to take the connecting flight on the next day, meaning I have to wait 9 hours at the airport. I have asked for a compensation, as this has affected my trip and I wouldn’t have purchased these flight tickets if I knew that I would have to wait 9 hours for the connecting flight, the representative said I could refund all the tickets and buy a new one just few days before I depart from london. If I were to do this, flight ticket would have been way more expensive, Singapore airline was leaving me no option. At the end they agreed to provide hotel accommodation free of charge for me to wait for the connecting flight at the airport, I was told that another team will contact me to arrange this. But I received no update so I chased, they said someone would contact me closer to my departure from macau, now I am chasing again as I am departing in 2 weeks, the final response I got is that they do not provide free accommodation!!! I can’t believe they lied to me!!! Hopefully I can get a response by making this review, as the live chat of Singapore airline is not responding at all.