Catherine Mateo

Jun 17, 2022

Poorest of the poorest service, worst of all the worst

If I can rate Singapore Airlines, I would give it below negative. It is the worst airline I have ever come across with. There is no worse word than worst to describe how disgusting their service is. They upset me from start to finish. Not only your staff are not very helpful, I find them rude as well. I have never been let down like this!!!!!! I am so upset!!!! First of all, I have used the mobile web check-in. I thought it will be a breeze to drop my luggage (as per my experience with other airlines) and have ample time to have a meal with my family before heading to the immigration clearance but it did not happen because your ground staff were so inefficient, unorganized, too slow and not proactive!!!! I waited for a couple of hours on a short line just to drop my bag! How ridiculous!!!!! And so I missed that time I could have spent with my family who I have just seen once in 3 years due to the pandemic!!!!!! There was a 2 hour flight delay due to their technical issue. They have offered passengers to come forward should they need help because of that inconvenience. I asked them to sort out my coach as I missed it. I was promised that the staff in London will help me but no one did. They should not offer if they cannot do anything. They try to make a fool of you and waste your time. I paid for my onward travel twice and paid more for taxi even it was their fault. I chose that flight time so I can arrive to my place before the wee hours, catch public transport and rest early as I have been traveling straight from point A to point B nonstop for 2 days and got to go to work the following day but I came home in unruly hour of the day because of their fault and it was unsafe for a solo traveler like me! They wasted so much of my time as I have to wait as well for the next available coach all due their plane not being ready and safe for their passengers. I appreciate they want to ensure that all of the passengers are safe, but that is the bare minimum all airlines should do!!!!! They should have ensured the plane is safe and ready before the scheduled departure!!!!! I definitely was not looked after at least to a decent level of service in flight. I only asked for a can of Sprite but the cabin crew never returned to me but she had been serving one white passenger unlimited drinks as if he was in a bar. To my disappointment, I just went to sleep. How can you allow your passenger go dehydrated in such a long haul flight? One of my friends in the UK, did not recommend me using Singapore airlines; I should have listened. Their apology is so insincere and they really do not mind the inconvenience they cause your customers!!! I will make sure everyone I know never uses Singapore Airlines services as I do not want them to experience what I had. Extremely terrible company! They better shut down.