Singapore Airlines Reviews

I was going to write a bad review but turns out they really dont care from all tbe terrible reviews on here so I wont bother.

I am writing this complaint as i feel SQ has initiated the ignore and bureaucratic loop strategy in the hope i give up and accept their mistake as fate. Well let me tell everyone i intent to spread the words be it in this site or elsewhere. So here is my story::::: On the 19th of October 2023 my wife was travelling from Brunei to Dubai through Singapore using the SQ all the way. Unfortunately due to the lateness of the SQ flight arriving from Singapore meant that her departure to singapore was also delayed and it also meant that her arrival into singapore was also delayed. This made her miss her SQ connecting flight. Fortunately the SQ ground staff were helpful in getting her on the Emirates flight later that evening which meant that she has more than 5 hours to roam around changi airport. As i am a SQ solitaire card holder my wife is a supplementary solitaire card holder. So when my wife asked if she could use the SQ lounges to rest her feets as she suffers from knee pains even after a recent corrective surgery in view she was a supplementary solitaire card holder and that she was travelling on SQ flights from Brunei and the missed flight to Dubai. All be it the case, when she approached the ground staff on this they told her. FLAT NO. She didnt even get any meal voucher for tea or dinner as her emirates connecting flight was in the evening. So I sent an email on the same day enquiring SQ on the eligibility of solitaire supplementary card holders use of the kris lounges in singapore or anywhere its available. I also asked 1. Have the policy changed for pps club members that a solitaire or a solitaire supplementary member cannot use kris lounges when arriving on SQ flights and is ONLY allowed if departing on SQ flights. 2. While it is much appreciated that SQ got her on the emirates flight the delay was as a result of the late arrival of the SQ flight. And as a solitaire supplementary member could that have not been considered to allow for the use of the lounge even though her connecting flight is no longer SQ. So far aside from the emails that stated “ We have escalated your inquiry to the relevant team since our last reply and deeply apologize for the delay in response. Your inquiry has been expedited at the time of writing and one of our representatives will be in contact with you the soonest. We highly appreciate your patience in this matter.” Nothing but nothing concrete has been given and now its already christmas day More than 2 months have passed by. I will now also initiate to tell this story on any possible online platform to inform everyone how SQ actually dont care about its passengers but more its profit

Connection between the 2 flights was very short, plus the first flight was a bit late, as I was worried the luggage couldn’t make it, I asked at the gate before boarding the second flight and they confirmed that the luggage would be sent the next day, I have been told that I could either take the flight and wait for the luggage to arrive next day or stay there and take the flight the next day. They said that no compensation was offer for either paying the hotel to stay there an extra night, or to buy a change of cloths for next day, not really happy about it as it’s absurd that I need to spend more money for the airline inefficiency, plus one of the girls on the counter, different than the one I was talking, she intervened and she was very rude telling me if I wanted to get the flight or not with a tone that made it sound like an ultimatum. You shouldn’t offer a flight with such a short layover if you are unable to handle luggages and definitely shouldn’t hire persons like the one on the counter. Also the plane wasn't that comfy, there is much better companies.

Paid full price for an ugraded class of service for a flight with several segments to Asia because I wanted to be comfortable. I’ve only had positive experiences with SA in the past and trusted them. A couple of months before my flight, they emailed to say they are changing my plane for a 4 hour flight segment and will reimburse me for the fare difference in my now downgraded class. It’s been 2 months, my flight has completed, and I have no reimbursement- despite spending a couple of hours on the phone with SA customer service and my Am Ex travel agent. SA said “rest assured” that Am Ex could take care of the reimbursement. This made no sense to me and Am Ex then confirmed they could not do it. Also, during my flight, I preordered vegetarian meals and “the system didn’t receive it” on their end. My reservation showed it was confirmed, and in advance. So then 17 hours in flights with a chance of no food- and only found out while on the plane. So frustrated. How is it legal to downgrade a class of service without a refund?

Travelled business class from London Heathrow to Singapore then to Siem Reap and back to London. Seats were incredibly hard and uncomfortable. No full flat bed just a side pull out foot rest and a seat which was expected to fill the gap. Had to try and sleep diagonally during a 14 hour flight in an abnormal position. I returned home with acute sciatica costing me trips to the physio. I complained on each flight where the cabin crew were sympathetic but the design of the seats were at fault. Got little sleep resulting in extreme jet lag. Had a poor experience at Siem Reap Airport where we had no business class lounge but a cheap food voucher! Not a business class ticket experience yet Singapore Airlines believes my husband and I received money’s worth!! The attitude of staff at Singapore airport left much to be desired and one young lady thought my complaint was funny!!Since complaining in the U.K, I was dismissed and told there was no compensation due! Having read various reviews, strikes me this airline charges high but delivers low and cares little about passengers who end up with genuine problems as a direct result of its awful designed seats. I would go further to remind SA it’s captive business class audience is over age 50 and we expect comfort!! Would never recommend anyone who expects to sleep well on a long haul flight to choose SA. Ethiad and Emirates are the best.

Bisher sind meine Frau und ich 4x mit Singapore Airline geflogen. Alles Flüge verliefen reibungslos und wir haben einen tollen Service erlebt!

Just got back from New Zealand with Singapore airline’s absolutely covered in flee bites. The plane had trash under the seat when I boarded and now my arms and legs are covered in bites. Absolutely disgusting

My flight from singapore to Sydney was delayed and as I had a connecting flight there was an attendant on arrival to pick me and take to the next flight. Initially she informed me that my luggage has not arrived but after I insisted that it can't be true, I managed to get my luggage. She then told me to take a taxi and go to the domestic airport and go to the counter and collect the boarding pass and checkin. The taxi driver took 64 AUD for the transfer and the checkin counter had a long queue. I managed to skip the queue with helpful passengers kindness and the lady at the counter says my flight is closed. I arrived in Sydney at 9.30am and the next available flight to gold coast was at 7.30pm but I had no choice but take it. I am still waiting or a response for the following questions, 1. Why did the lady ask me to take a taxi and go by myself to domestic airport when there was a free shuttle between the airports? 2. Why didn't the lady get my boarding pass from the international airport rather than sending me to the crowded domestic airport to be humiliated by the other passengers begging them to let me cut the queue when it was clearly the responsibility of their team to sort everything as it's not my fault that the flight was delayed. There was no apology at all .

Ho volato da Milano Malpensa a Singapore, Bangkok e ritorno. Check in rapidissimi senza il minimo intoppo, personale a bordo gentilissimo, servizio impeccabile, aerei A350/900 e B787 pulitissimi, non ho avuto il minimo problema. A breve ho un altro viaggio in Asia, ho prenotato ancora con Singapore .

We need help in getting our preapproved refund from Singapore Airlines of the amount of US 14, 508.30 On September 24, 2023, we made reservations through the Singapore Airlines website for two tickets to Singapore for myself and my wife, paying via PayPal in the amount of 14,508.30 USD, that is, two tickets at 7,254.14 USD each (SQ 21 New York to Singapore, December 19, 2023, and SQ 22 Singapore to New York, January 24, 2024, with the booking reference 5AFPCN. Unfortunately, since I was diagnosed with a double hernia and scheduled for surgery on 28 December, we had to cancel our flights and file our request, with documentation, for a refund (10/03/2023). Our request for a refund was granted, with my refunded ticket bearing the designation 6182446682751, and my wife’s the designation 6182446682750. We received an email from Singapore Airlines on October 4, 2023, indicating that the tickets had been refunded through our Paypal account, with the Transaction ID 7PV23098EY7515027. However, we did not receive any refund at that time, nor have we received any sum since then. On October 19, we called the Singapore Travel Office at 1-833-7270118, and an individual who called himself “Daniel” indicated that he could find no record of our transactions but asked us to submit screen shots of the email, which we did. Several hours later, an individual who called himself “Ryan” and claimed to be “Daniel’s” manager, upon being sent other screen shots of the transactions, told us that Paypal had rejected the transaction because of the high amount. He told us that he would try to find a way to refund us our money. We soon received an account verification email from MOONPAY, and “Ryan” asked us to read him that number, which we did. He said he would keep working on our case and would contact us (10/20/23) with a solution. Upon investigation, we discovered that MOONPAY is a pay site associated with cryptocurrency investing, at which point we concluded that we were the victims of some sort of scam organized by the SIA-USA employees. We called every available telephone number belonging to Singapore Airlines-USA, asking to talk to a manager who would look into this matter with us, but employees such as one who called herself “Lisa Garcia” told us that her manager was out of the office and invited us to call other Singapore numbers for help. And so on. We filed a complaint through Paypal to request some answers and refund (10/26/2023), submitted all the documentation and to this day, Singapore Airlines which had been contacted by Paypal has not responded. Paypal on 11/20 informed us that SIA-USA has refused to respond. We also went through Better Business Bureau on 11/06/23, submitted all the paperwork, and still no response. SIA-USA was contacted 3 times (Paypal, BBB, GetHuman) and still refused to respond. Why? Please could you advocate for us and communicate with Singapore Airlines about their lax security structures which allowed “employees” to divert refunds for illegal purposes. Thank you in advance for your help.

I was sexually harassed and bullied by a jumped-up, narcissist Indian in a monkey suit with some kind of badge, spelt "mamager", as I boarded a Singapore Airlines flight. He was high on amphetamines or cocaine or something, had red, watering eyes, kept on rubbing his nose like an addict under a sick mask and was very aggressive. The CCTV would have caught it. He attacked me and pushed his body up against mine and jostled against my breasts and vagina and then ordered me around to stand here or go there after his dopey staff didn't look at my ticket or direct me properly even though I held it up for them. The dopey ticket checker just stood and looked at me quizzically, rather than doing his job of looking at tickets and directing people down the aisles, so I said the number of my seat out loudly, but not shouting. The "Mamager" then physically attacked me in a nasty sexual and aggressive way and told the fat pilot, who was so obese he looked like he ate the whole food trolley each flight. The aggressive, abusive Indian in a monkey suit carried on with the fat pilot for a long time and they told me to catch the next flight and ignored my request for a refund that day. He thought he was the God of all Airlines and told me I would never get to my destination. Don't ever fly Monkey Airlines!

Volle Punktzahl für Singapore Airlines! Wir sind von Frankfurt über Singapur nach Hanoi und von Saigon über Singapur ( 3 Nächte Aufenthalt) nach Frankfurt geflogen. Sämtliche Flüge waren sehr gut, vor allem die Langstreckenflüge, das Personal ständig um uns bemüht, alles was gewünscht wurde ( im Rahmen der Economy Class), wurde schnell gebracht. Besonders gut jedoch das Service Büro in Singapur! Knapp 24 Stunden vor Abflug stellten wir fest, dass wir den Rückflug nicht am 30.11. 23, sondern am 30.12 23 gebucht hatten. Sofort sind wir in das Büro gefahren und haben unseren Fehler kundgetan und mit einem Riesenbetrag für die neuen Flüge gerechnet. Innerhalb weniger Minuten konnte der Flug umgebucht werden und wir hatten nur umgerechnet 100 Euro für eine No-Show Fee für den nichtgenutzten Flug am 30.12. zahlen. Es wurde dort der online Check In gemacht und wir bekamen noch die gewünschten Plätze am Gang. Da kann man wirklich von sehr gutem Service sprechen. Wir sind gestern wieder gut in Frankfurt gelandet. Ein großes Dankeschön an Singapore Airlines.

Worst service we ever received from any business. We took a flight from Katmandu to Singapore in Dec last year. Out over head AC wasn’t working so our space was super-hot like oven. And worst we couldn’t take our connecting flight from Melbourne to Canberra because Singapore Air didn’t book ticket for my daughter. We had to hire a car and drove whole night to reach Canberra. I have raised a complaint in Feb 2023 but still no resolution. We haven't got our money back for the flight we couldn’t took. I was using Singapore Air for last 14 years but I will do our best to avoid this airlines and will share and advise everyone I know to avoid this air.

Bad experiwnce My past experience with Singaporean was ok, the food on the plane and the lounge is good. The staff are polite. BUT this time I flew to Sydney form Copenhagen via Singapore and return. And wow what a bad experience. Even though I had specifically bought the ticket as a SAS Code Share and logged my SAS EUROBONUS loyalty number. The Singaporean just added my mileage to Kris world (their loyalty program) to some account, which I have but never use. There exists no costumer service with the Singaporean loyalty program (kris world) and I could not get them to undo the mistake. I had to get the good guys at SAS EUROBONUS to help me. As I fly a lot my status with SAS EUROBONUS is important. Therefore I will avoid Singaporean in the future !!!!

I had a great experience with Singapore Air. We booked through a 3rd party travel agents. The flight was on time, the crew were fabulous. I genuinely could not fault it. We went from LHR to SIN and the crew were so attentive throughout. I would absolutely recommend.

BE AWARE ON LONG HAUL FLIGHTS - BAGS REMOVED Singapore airlines will happily removed baggage from flights. They did so on a recent NY to Singapore flight for several passengers, including me to to save on fuel. This is common practice by them, so no problem. Problem is it took 3 days to receive my actual bags, all contact is with an outside agency in the meantime who really don't care and if you try and ask for any compensation afterwards Singapore Airlines simply ignore you. Ive messaged 3 times over 2.5 months, all I receive is a reply to say someone will contact you, but they never do, just look at the other reviews. So if flying long haul and your bags and items are actually important to you (wild thought), Id be careful and possibly avoid.

I cannot up grade a flight. The first barrier is your staff will not accept a phone transaction. Then your internet will not accept debit cards only PayPal. Then your back up system (number 2) the debit card system does not work. What sort of back street business is this? You system seems have all the right click and push about it but it doesn't work. Just to complete this story, finally after 2.5 hours, which started because staff refused to upgrade my on the phone, they have finally accepted that they had to take a payment over the phone because their website does not work. The story gets worse because then I had to book a meal on a Code Share. Their human chat-bot told me that could be done on the phone..... But no, it turns out that the Code Share company has to do it. They, being Air NewZealand did it in minutes. Why is Singapore Air so bad? I have to admit I am completed worried about the flights now as clearly they are incompetent at everything they do.

it appears that Singapore Airlines slogan "Placing you at the heart of everything we do", only applies when you are actually travelling, any customer service does not extend to dealing with complaints regarding delays, quickly and efficiently. We were delayed 24 hours in September 2023, and are still waiting for the airline to resolve and comply with UK civial aviation rules regarding compensation.

WORST experience with their Customer Services. My son wanted to book his student fare tickets. Verified that he was a student by SheerID but somehow unable to access the portal to book. Called/emailed SIA several times and requested for them to help him book over their end but they refused; yet SIA can't fixed his problem to access the portal to book. It has been over a month, and numerous phone calls/emails and yet cannot resolved. He wanted to book when the price was reasonable, now it is so high and SIA refused to acknowledge that, and still have no solution to resolve the issue. I still haven't book his ticket and was pushed here and there. SIA also keep making me resend printscreens to verify this and that, which we did, many time. PLEASE ... LET SOMEONE WHO CAN HELP AND RESOLVE THE ISSUE CONTACT ME ASAP!

A company that damage your luggage (reinforced one)and say that too old not our issue don’t deserve more . If you add the price it makes it even more unbelievable