Singapore Airlines
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Travelled business class from London…
Travelled business class from London Heathrow to Singapore then to Siem Reap and back to London. Seats were incredibly hard and uncomfortable. No full flat bed just a side pull out foot rest and a seat which was expected to fill the gap. Had to try and sleep diagonally during a 14 hour flight in an abnormal position. I returned home with acute sciatica costing me trips to the physio. I complained on each flight where the cabin crew were sympathetic but the design of the seats were at fault. Got little sleep resulting in extreme jet lag. Had a poor experience at Siem Reap Airport where we had no business class lounge but a cheap food voucher! Not a business class ticket experience yet Singapore Airlines believes my husband and I received money’s worth!! The attitude of staff at Singapore airport left much to be desired and one young lady thought my complaint was funny!!Since complaining in the U.K, I was dismissed and told there was no compensation due! Having read various reviews, strikes me this airline charges high but delivers low and cares little about passengers who end up with genuine problems as a direct result of its awful designed seats. I would go further to remind SA it’s captive business class audience is over age 50 and we expect comfort!! Would never recommend anyone who expects to sleep well on a long haul flight to choose SA. Ethiad and Emirates are the best.