Singapore Airlines
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Delayed flight and missing connecting flight with no apology from ground staff
My flight from singapore to Sydney was delayed and as I had a connecting flight there was an attendant on arrival to pick me and take to the next flight. Initially she informed me that my luggage has not arrived but after I insisted that it can't be true, I managed to get my luggage. She then told me to take a taxi and go to the domestic airport and go to the counter and collect the boarding pass and checkin. The taxi driver took 64 AUD for the transfer and the checkin counter had a long queue. I managed to skip the queue with helpful passengers kindness and the lady at the counter says my flight is closed. I arrived in Sydney at 9.30am and the next available flight to gold coast was at 7.30pm but I had no choice but take it. I am still waiting or a response for the following questions, 1. Why did the lady ask me to take a taxi and go by myself to domestic airport when there was a free shuttle between the airports? 2. Why didn't the lady get my boarding pass from the international airport rather than sending me to the crowded domestic airport to be humiliated by the other passengers begging them to let me cut the queue when it was clearly the responsibility of their team to sort everything as it's not my fault that the flight was delayed. There was no apology at all .