Singapore Airlines Reviews

Surbooking avec des enfants 6ans et 9 ans. 12h d'attente à Singapour. Pris pour un imbécile. Aucune compensation

Wir sind schon 2x mit Singapore Airlines von Deutschland nach Australien geflogen, alles war super gut und günstig. Unser jetziger Flug wurde, ohne Begründung, zwei Monate nach der Buchung geändert, so dass wir 11 Stunden mehr Aufenthalt in Singapore haben. Mein Verdacht ist, die schnelle Verbindung wird jetzt für 400€ pro Person mehr verkauft, was noch möglich ist, Nein danke, wir haben Storniert,unser Geld bekommen wir zwar zurück es bleibt aber ein sehr übeler Beigeschmack. Bei Emirates geht es fürs gleiche Geld und noch schneller. Gruß Markus

Gepäck in Singapur hängengeblieben. Obwohl über AirTag im Koffer ich Singapore Airline mitgeteilt habe wo der Koffer steht, bekomme ich seit 3 Tagen Emails, dass sie noch dabei sind den Koffer zu lokalisieren. Unglaublich, wie eine Airline sich so schlecht entwickeln kann. War mal Nr. 1 für mich. Jetzt leider nicht mehr zu empfehlen, da jeglicher Service drastisch reduziert wurde.

Vol Los Angeles-Singapour retardé de 7h sans raison connue. Aucun repas fourni (ah si des noix de cajou), obligés de rester dans l avion sur le tarmac sans accès aux salons de l aéroport. Cela fait maintenant 18 mois (date du voyage: 25/04/22) que je passe des heures au téléphone et en envoi de mails pour obtenir une compensation financière en vain. Aucune assistance, aucune aide ni voucher. Un service client qui ne fait pas avancer le dossier, on m indique a chaque fois que mon dossier va être "escaladé" au niveau du dessus. La seule réponse obtenue date d'aujourd'hui : la compagnie ose indiquer que des repas ont été fournis durant l attente, que nous avons eu accès aux lounges, qu on nous a tenu informé des raisons de l attente et qu on avait le choix de quitter l avion pour annuler le voyage => une soupe de MENSONGES. Attitude commerciale horrible. Plus jamais. Fuire.

I have never come across a company that would ask a customer to pay a penalty fee for switching from a cheaper to a more expensive service I bought a one way Economy class ticket from the US to Singapore (ticket number 6182446679719/reference number 5932KI) at first, planning to take another airline for the other leg of the trip. Being a loyal customer of Singapore Airlines, I decided to be more generous and pay a lot more to buy a 2-way Business class trip (ticket number 618-2446953857 06/reference number 54GRQ5) in place for the original one-way Economy class ticket. I cancelled the one-way Economy class ticket after buying the 2-way Business class ticket and found to my horror that Singapore Airlines charged me a cancellation fee of US$200! I called Singapore Airlines and wrote in to ask for the US$200 cancellation fee to be waived and refunded. The experience was a nightmare and the response was shocking to a long time customer. It took a long time to get through the hotline. My request for refund was rejected with no good reason provided. What is the motivation behind the rejection? - why would the airline want to squeeze a customer for a few extra dollars after being paid a few thousand US$ more by a customer to buy a more expensive service? Is this even reasonable? I like to invite any customer to comment on this point - or does Singapire Airline not care about the customers being happy and doing what’s right for making a few extra dollars?

Flug über Reisebüro gebucht, und da ich ein upgrade vonEconomy zu Buisness wollte habe ich mich direkt bei Singarpore Airlines per Live Chat gemeldet. Absoluter Reinfall. Solche Leute dahin zu setzen die erst nach 4 x nachfragen überhaupt eine Antwort geben können geht wirklich garnicht. Habe davor 2 Antworten erhalten wo ich nicht einmal nach gefragt habe. Jetzt kann ich den Flug leider nicht stornieren also muss ich nunmal dadurch. Aber für den nächsten Flug werde ich mir eine andere Fluggesellschaft aussuchen. Ich bezahle sehr viel für einen solchen Flug da wäre ein besserer Service wohl angemessen. Hier leider falsch gelegen.

very helpful lady on the phone helped me upgrade my ticket

We always like Singapore airlines Asian veg food. Last 15 years travelled many times with your airlines. But in this flight food was not good. Bread was as hard as stone. Dahi boondi was like fine pebble vey dry and hard. Rest was ok for dinner. For breakfast dry Masala Suji was given and I wonder anyone would eat normally water is added to make soft but either the same water dried or you chose to give dry rava. Please check your garbage bag , you will find no one eating. Bread again very hard. Fruits were not soft. Water in toilets were not there within 3 hrs of take off. Comods are dirty. Please preserve your brand. Thanks, this is only for improvement as our Indian people take your flight for masala tea and good food. Most of the passengers I met before taking next flight to Mumbai shared the same experience. Your hostesses are very courteous and good.

SIA call centre staff are prompt to answer your call and beyond excellent when compared to many other airlines. 10/10

Forsinket bagage

On a recent trip I travelled bare bones cattle class.Singapore air was the best.Cathay was ok.Air NZ was third,not so good.

Vreselijke maatschappij, ticket geboekt nu wil ik kleine wijziging in aanbrengen maar zijn zeer kleine lettertjes ik kan heen reis niet aanpassen terugreis wel. Nu passen zij de reistijden aan dan denk je contractbreuk maar dan nog geven zij aan dat ze niets kunnen betekenen. Advocaat geraadpleegd maar kantoor van singapore airlines huist in singapore dus ondanks Nederlandse vestiging moet alles via singapore verlopen. Kosten zullen hoger zijn dan tickets. Kortom boek hier niets. Voor ons nooit meer deze maatschappij zowel privé als zakelijk. Komt over als oplichters.

A week ago I flew from Brussels to Singapore via Zurich, my wife's suitcase arrived, mine didn't. The Singapore Lost and Found department said it was almost sure to be in Zurich as the transfer time between flights was short. Cutting the story short, after sending an Apple AirTag map showing that it was still in Zaventem Airport, A week after departure I'm still getting regular "trying to locate" messages from their computer, and even received an email asking "if my concerns have been attended to and resolved" almost at the same time as another "trying to locate" message! Nobody seems to be able to use the map and bag description to find it.

Singapore airlines is great unless you need to make a change, then they dig deep into your pockets. The App is awful and gives widely inaccurate information on change of flights details. If you need to change a date, even on a flexible ticket you are often much better off buying a new ticket with another airline. Its difficult to get to speak to the right person with their automated service, like being on a merry-go-round without the fun.

Singapore airlines cancelled our flight without informing us and rebooked us on a flight 2 days later when we were both back in work. We only found this out at the point of check in. No emails, calls l, messages. They were of little help when we phoned them offering no alternative flights home, and a refund that was less the 10% of the original ticket price. Very evasive and unwilling to help in any meaningful way. Wouldn't recommend as we are currently thousands out of pocket due to needing to book alternative flights home from Singapore at a days notice.

MY daughter is in SQ flight from Jakarta to London, paying an extra charge compare to other airlines, She should be flyng a direct flight from Singapore to London. However due to her SQ flight from JKT to SGP was delayed, she has to wait 7 HOURS in Singapore WITH NO ACCOMODATION provided and to fly to London the NEXT DAY using non SQ flight, INSTEAD a Eva AIR flight! And they don't compensate at all. Why we have to pay SQ airfares to fly other airlines?? What a CRAP SERVICES. Instead of rendering apology, they offered to PAY an upgared to business class should my daughter wanted to fly the direct flight to London the next day. What a MONEY oriented service! They should directly upgrade her without paying as they made my daughter to wait for more than 24 hours for the flight. Shame on you SQ!!!! I am as the PPS Member really dissapointed with your CRAP services. PPS number: PPS CLUB 8795515097 ITS A ZERO STAR services.

I had the worst experience with this airline manager, Nariandar Khalsi from Mumbai Airport terminal 2, during my recent flight. When I approached them for assistance during the check-in process, they were incredibly unhelpful and downright rude. They showed zero empathy or concern for my situation, leaving me feeling stranded and frustrated. It's shocking that someone in a customer service role could be so indifferent to passengers' needs. I will never fly with this airline again, and I strongly advise others to steer clear if they value even a shred of customer service.

Gebuchter Flug SQ708 für den 08.02.24 wurde auf einen anderen (SQ710) umgebucht, da 708 angeblich aus dem Flugplan genommen wurde. Das ist schlichtweg gelogen, denn auch nach Tagen ist der Flug direkt bei der Airline buchbar. Eine Praxis, die ich bereits von SIA kenne. Die ursprünglich gebuchte Verbindung war aufgrund des kürzeren Aufenthalts wesentlich teurer. Nun bucht man mich einfach auf die unbeliebtere und preislich günstigere Verbindung mit sehr langem Aufenthalt in Singapur um - natürlich ohne Erstattung der Preisdifferenz!

I had to cancel a return international flight within the 72 hour cutoff time. I’m old school and like to speak with a customer rep. Emergency contact number took my call and noted the cancellation, fine. I found the assistance form process sent by the airline confounding. What I found out is; you can be forwarded to a real live assistant via the “ Lets Chat” bot at bottom right hand side of webpage. After three days plus me trying to get it sorted they had it verified in two minutes. Go to the chat bot; request to be transferred to a customer assistant ; )

Had to cancel long haul flights and was provided with an immediate receipt along with a full refund on my credit card within 3 days ! Impressed !