Singapore Airlines
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I cannot up grade a flight
I cannot up grade a flight. The first barrier is your staff will not accept a phone transaction. Then your internet will not accept debit cards only PayPal. Then your back up system (number 2) the debit card system does not work. What sort of back street business is this? You system seems have all the right click and push about it but it doesn't work. Just to complete this story, finally after 2.5 hours, which started because staff refused to upgrade my on the phone, they have finally accepted that they had to take a payment over the phone because their website does not work. The story gets worse because then I had to book a meal on a Code Share. Their human chat-bot told me that could be done on the phone..... But no, it turns out that the Code Share company has to do it. They, being Air NewZealand did it in minutes. Why is Singapore Air so bad? I have to admit I am completed worried about the flights now as clearly they are incompetent at everything they do.