Singapore Airlines
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Involuntary class downgrade and lost meal order
Paid full price for an ugraded class of service for a flight with several segments to Asia because I wanted to be comfortable. I’ve only had positive experiences with SA in the past and trusted them. A couple of months before my flight, they emailed to say they are changing my plane for a 4 hour flight segment and will reimburse me for the fare difference in my now downgraded class. It’s been 2 months, my flight has completed, and I have no reimbursement- despite spending a couple of hours on the phone with SA customer service and my Am Ex travel agent. SA said “rest assured” that Am Ex could take care of the reimbursement. This made no sense to me and Am Ex then confirmed they could not do it. Also, during my flight, I preordered vegetarian meals and “the system didn’t receive it” on their end. My reservation showed it was confirmed, and in advance. So then 17 hours in flights with a chance of no food- and only found out while on the plane. So frustrated. How is it legal to downgrade a class of service without a refund?