Singapore Airlines Reviews

Alle Bewertungen zu diesem Unternehmen sind gefälscht. Es war mein erstes und letztes Mal, dass ich mit Singapore Airlines geflogen bin. Nicht nur, dass sie mir zweimal Geld berechnet haben und ich niemanden erreichen kann, auch das Essen und der Service sind schrecklich. Meine Frau konnte das Tablett nicht zum Essen benutzen, weil es kaputt war. Was hat das Personal getan? Sie haben uns 60 Euro für ihren Online-Shop gegeben. Flug von 12 Stunden, ohne dass wir das Tablett zum Essen benutzen konnten. Ich habe für diesen Flug 5.706 Euro bezahlt, dieser Flug nach Neuseeland ist nicht einmal 1000 Euro wert.

In short: Greedy airline that will try to rip you off. We bought two way tickets (Booking confirmation 5ATUE4) during one of their promotion periods and the hidden fine print terms of these tickets are outrageous. Our plans had changed so that we had to take an earlier flight but they insisted they will cancel our return ticket as well if we don't use the outbound ticket!! When we complained to their customer service we were promised to be called back at 3pm the next day - but just received a short missed call at 6pm the next day (same time zone..) and no further follow up. They used to have great customer service - very sad to see them become just another greedy airline that doesn't care about its customers and tries to make an extra dollar wherever they can. I can understand that we should fully pay for the first non-refundable outbound flight (even if we don't take it), but it makes no logical sense (other than to make extra money) to then deny us the right to use the return flight at the later date that we already paid for in full. Very disappointed in Singapore Airlines - used to be a great airline. After dozens of flights with SQ in the past, certainly not our choice of airline going forward.

Singapore airlines should have customer service numbers easily available to customers. It took me several hours to reach a live customer service to cancel my flight a chatbot is not helpful. Yes I submitted a form to cancel my flight thru the website but was still uneasy since the policy says i have 24 hours to cancel without charges. And besides canceling thru the website keeps you questioning because there is no confirmation email sent regarding my request.

Once had a chance to use this airline when I was forced to have a trip around this country by my company. I wasn't really against the trip around Singapore, because it is a great country, I was just lazy to go to a business trip but it's a side question... Speaking of the airline, then I liked everything. I entered the website, booked a flight in the blink of an eye, as the section where you need to buy tickets is right in front of your eyes. Moreover I examined conditions on using business class cabin and I liked it. The price doesn't matter much as trip is paid by the company =) So I used this opportunity and perhaps had a best trip ever.

Their customer care is absolutely useless. My husband tried adding his frequent flyer number to the flight booking. But they won't allow it because his name "doesn't match". This is because his first name and middle name hasn't got a space on the flight ticket which is correct! I have purchased flight ticket via an agency. They wouldn't add my frequent flyer number on the booking as I will need to do it via agency. Just a lot of excuses to try and avoid work and make it difficult for the customers!

My parents Travel to India through Singapore airline they have paid for wheel chair service. But when they reached Singapore they have refused to provide a wheel chair.My dad is on medication he hardly walk that why I booked a wheel chair service. Fortunately other passangers help them and assist him to the gate. Singapore airport ground staff attitude is really bad towards people who don’t speak the same language and doesn’t know how to treat passangers they need to do their job properly not just take the passangers money and put in their pocket.

schlechtes Airline ever!

I flew on SQ217 from Singapore to Melbourne on the 4th of January. My flight was terrible. To begin with my seat was broken and couldn’t be moved and the entertainment device was broken as well. My flight of nearly 8 hours was spent looking blankly into space, seated in the same position. I had severe back pain upon arrival as a result for the next couple of days. When I informed the crew, first the steward said I will be compensated with a voucher and asked me to choose what I like from the duty free catalog. When I did choose a product that would be useful for me, I was told by the air hostess that my voucher is only for $75 Singapore dollars and the rest will have to be paid by me! I informed them I don’t need their $75 voucher and that I will make a formal complaint about the plane’s defects. After my return I did make the complaint and they got back to me saying that another travel voucher of AU$200 will be issued to be used in my next flight with Singapore airlines. But the worst part was they lied and said I was offered another seat but I had declined saying I wanted to be seated next to my husband. This was an outrageous lie. At no point did they offer me another seat. This is very concerning. You can’t trust an airline company that lies like this. I would urge everyone flying in SQ next time, to either video any exchange with the crew in situations like this or get it in writing. After discussing with my husband, I informed them that I would not be flying with them in the near future so they can give me a cash voucher. But they replied saying they can only give me a voucher to be used for my future bookings through Singapore airlines. I refused to accept it because I will not fly with them in the future. Even a budget airline would have been more comfortable than this flight. But the greatest worry is their dishonesty.

Tutto perfetto, volo Milano Bali via Singapore. Abbiamo viaggiato con due ragazzi di 12 e 10 anni. Airbus 350 nuovo con sedili confortevoli e buon pasto. Assistenti di volo molto gentili. Di sicuro la sceglieremo di nuovo in futuro.

Cancelled our connecting flight without notice, customer service non response - unable to make any claims online as they only have their insurance company Allianz contact. Had to purchase another flight. We feel cheated and are now on debt having to book another flight. Still no response to date, we just have an email saying our return flight was cancelled. Left stranded.

After the amount of exasporation I have had with SIA, I feel this review is warranted. I am currently in Australia, on holiday, leaving tomorrow to return to UK. While I have been here, I have gotten in to a new hobby... skirmishing... I also purchased a pair of gel blasters, a P90 SmG and a Glock G17. They are NOT REAL firearms but according to Singapore Airlines, having a hobby like this makes me a criminal and dangerous... I am unsure how, since the battery in my phone is more dangerous, and these gel blasters will be in a locked area in checked baggage. I have an air rifle at home that is more dangerous than these things! This is perplexing, and outrageous! They claim that they cant let me travel with them, as they are illegal in Singapore. Fair enough, but I have sought permission from the Police in Singapore, and even with that they still say no. This is just totally unreasonable, and discrimination. I fail to see, how it is a big issue if I get permission from Singapore Police.

Der Umgang mit Passagieren bei der Tochterfirma Scoot ist unterirdisch. Man ist nur daran interessiert, Geld abzuknüpfen und der Rest interessiert niemanden wirklich. Prozesse dauern ewig, wenn man überhaupt das Glück hat ein kompetenten Mitarbeiter zu finden. Meistens muss man sich mit einem Roboter-Menschen auseinandersetzen, der lediglich Satzbausteine einem entgegen wirft. Diese Airline hat keine Kunden-Brille auf, sondern nur das Portmonee geöffnet.

In the afternoon of Tuesday 9 January me and my family travelled from Medan to Singapore. Due to circumstances we had to reschedule the flight for a family member. We had great help from Miko, Rhamad and Vicky of Singapore Airlines and everything was arranged that we could travel with our whole family united. We are very thankful to the people of Singapore Airlines and Miko, Rhamad and Vicky especially. Best regards Prof dr Peter van der Kraan ( The Netherlands)

Now you have spent on credit cards, flew with Singapore Airlines and Star Alliance etc etc. and accumulated your miles in your KrisFlyer account. Time to redeem and enjoy, right? NO, you will hit the wall with Singapore Airlines. How? well, Singapore Airlines management knows that well. But you, the customers may not know. Almost 99% of the redeemable good value purchase with miles fares are not displayed or there is a waitlist. This is how Singapore Airlines screw you. That is exactly as I write. It feels like a scam to me. I am usually right about my feelings. And their customer service is useless, lip service over the telephone. Not to mention that your miles will eventually expire because of inactivity. Good luck to get screwed.

Wir hatten Premium Economy bei Singapore Airlines gekauft mit der Option zur Umbuchung und Stornierung. Die Enttäuschung bei uns war riesig, als wir wirklich umbuchen mussten, hier wurde uns eine höhere Kategorie für einen exorbitanten Zuschlag angeboten, daraufhin entschlossen wir uns zur Stornierung. Da wurde es richtig heftig, bei einer Buchung der Premium Klasse, bekamen wir gerade etwas über 110,00 Euro pro Person zurück! Des Weiteren fanden wir die Premium Klasse der Airlines nicht so toll, uns gefällt der Service von Sir France besser.

As of this afternoon, I was put on hold during the 6th call for 40 minutes until my landline phone battery died! Had to call back again to inform SIA to call me back once their accounts department is able to tell me exactly what’s going on and when I can expect repayment. This time SIA could not find my payment!!! What is happening?!?!? Needless to say, I still haven’t received any repayment.

Bad experience of delay and the airline won’t pay any compensation. My flight from London to Manila transit at Singapore was delayed for 8 hours. I had to book a hotel at Singapore airport during long hour transit. It was caused by the delay of their second leg of the flight. I contacted airline after and they insists they won’t give me any compensation, they only offered some air miles. I told them I’m not going to use them ever so why offer me that. I will never use it again

Airlines really need to specify that if you cannot fit in an economy seat with the arm rests down, you really need to book two seats. I flew Perth to Singapore next to a very large woman and her quite tall husband. She could not sit in her seat with the arm rests down meaning she was occupying part of MY seat as well as her husband's. Their daughter conveniently took a seat in the row behind her parents leaving a paying stranger to share their seat with the mother. I spent 5 hours with my seat belt on squashed up against the plane wall and window. The Singapore crew said nothing. In effect I paid for part of her seat! I was even travelling with a fractured vertebra and as a passenger needing assistance. Just awful.

𝗡𝗼 𝗲𝗺𝗽𝗮𝘁𝗵𝘆 𝗳𝗼𝗿 𝗮 𝟭𝟬 𝗺𝗼𝗻𝘁𝗵 𝗼𝗹𝗱 𝗯𝗮𝗯𝘆 𝗼𝗿 𝘁𝗵𝗲 𝗽𝗮𝘀𝘀𝗲𝗻𝗴𝗲𝗿𝘀 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗮𝗿𝗼𝘂𝗻𝗱 𝗵𝗲𝗿. We had been down graded from premium economy with a 10 month old baby and 3 year old. We weren’t informed of this beforehand. We were placed at the back in economy and the basinet rows were filled with only adults. These adults were then moved for other families with older children. There were 12 business class seats completely empty at the front where our baby could cry and not bother any other passengers. We were told we couldn’t be placed in these seats. Even when I clarified that were they to do this we wouldn’t require a refund thus saving their retention, and that we wouldn’t expect a business class service. We only needed more space and to be away from other passengers so not to bother them. There was absolutely no way they would be making any further revenue on these business class seats. Downgrading without warning and failing to help a young family and baby when visibly able to do so. So instead we sat at the back of the plane surrounded by other passengers with a crying baby and upset toddler. Whilst 12 perfectly good seats lay empty at the front of the air craft. How does this make sense?

Flew into Changi from Milan. Granddaughter left her iPad in seat pocket at Changi, by the time we realised we were already boarding the Melb fight. Contacted SATA from Melbourne via the online enquiry form then followed up with a number of emails. So a fair bit of faffing around over a few weeks but the end result was that they delivered the iPad to the Singapore Airlines office at Melbourne airport at no cost to us.