Singapore Airlines
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𝗡𝗼 𝗲𝗺𝗽𝗮𝘁𝗵𝘆 𝗳𝗼𝗿 𝗮 𝟭𝟬 𝗺𝗼𝗻𝘁𝗵 𝗼𝗹𝗱 𝗯𝗮𝗯𝘆 𝗼𝗿…
𝗡𝗼 𝗲𝗺𝗽𝗮𝘁𝗵𝘆 𝗳𝗼𝗿 𝗮 𝟭𝟬 𝗺𝗼𝗻𝘁𝗵 𝗼𝗹𝗱 𝗯𝗮𝗯𝘆 𝗼𝗿 𝘁𝗵𝗲 𝗽𝗮𝘀𝘀𝗲𝗻𝗴𝗲𝗿𝘀 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗮𝗿𝗼𝘂𝗻𝗱 𝗵𝗲𝗿. We had been down graded from premium economy with a 10 month old baby and 3 year old. We weren’t informed of this beforehand. We were placed at the back in economy and the basinet rows were filled with only adults. These adults were then moved for other families with older children. There were 12 business class seats completely empty at the front where our baby could cry and not bother any other passengers. We were told we couldn’t be placed in these seats. Even when I clarified that were they to do this we wouldn’t require a refund thus saving their retention, and that we wouldn’t expect a business class service. We only needed more space and to be away from other passengers so not to bother them. There was absolutely no way they would be making any further revenue on these business class seats. Downgrading without warning and failing to help a young family and baby when visibly able to do so. So instead we sat at the back of the plane surrounded by other passengers with a crying baby and upset toddler. Whilst 12 perfectly good seats lay empty at the front of the air craft. How does this make sense?