Yapa

Jan 18, 2024

Singapore airlines is dishonest

I flew on SQ217 from Singapore to Melbourne on the 4th of January. My flight was terrible. To begin with my seat was broken and couldn’t be moved and the entertainment device was broken as well. My flight of nearly 8 hours was spent looking blankly into space, seated in the same position. I had severe back pain upon arrival as a result for the next couple of days. When I informed the crew, first the steward said I will be compensated with a voucher and asked me to choose what I like from the duty free catalog. When I did choose a product that would be useful for me, I was told by the air hostess that my voucher is only for $75 Singapore dollars and the rest will have to be paid by me! I informed them I don’t need their $75 voucher and that I will make a formal complaint about the plane’s defects. After my return I did make the complaint and they got back to me saying that another travel voucher of AU$200 will be issued to be used in my next flight with Singapore airlines. But the worst part was they lied and said I was offered another seat but I had declined saying I wanted to be seated next to my husband. This was an outrageous lie. At no point did they offer me another seat. This is very concerning. You can’t trust an airline company that lies like this. I would urge everyone flying in SQ next time, to either video any exchange with the crew in situations like this or get it in writing. After discussing with my husband, I informed them that I would not be flying with them in the near future so they can give me a cash voucher. But they replied saying they can only give me a voucher to be used for my future bookings through Singapore airlines. I refused to accept it because I will not fly with them in the future. Even a budget airline would have been more comfortable than this flight. But the greatest worry is their dishonesty.