Singapore Airlines
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Beware - their promotions are scam - read the fine print carefully!!!
In short: Greedy airline that will try to rip you off. We bought two way tickets (Booking confirmation 5ATUE4) during one of their promotion periods and the hidden fine print terms of these tickets are outrageous. Our plans had changed so that we had to take an earlier flight but they insisted they will cancel our return ticket as well if we don't use the outbound ticket!! When we complained to their customer service we were promised to be called back at 3pm the next day - but just received a short missed call at 6pm the next day (same time zone..) and no further follow up. They used to have great customer service - very sad to see them become just another greedy airline that doesn't care about its customers and tries to make an extra dollar wherever they can. I can understand that we should fully pay for the first non-refundable outbound flight (even if we don't take it), but it makes no logical sense (other than to make extra money) to then deny us the right to use the return flight at the later date that we already paid for in full. Very disappointed in Singapore Airlines - used to be a great airline. After dozens of flights with SQ in the past, certainly not our choice of airline going forward.