Saga plc Reviews

I have been with Saga for several years. I feel that they have the time and patience for we 'older' clients. The person was very helpful and patient, and answered my questions well. I feel that Saga looks after, and helps the old clients, who, when they first took motor insurance - in my case over 60 years ago- always did it by post or phone call. We didn't have computers in those days! It was much more personal, and, in fact many of us would take out insurance in a office - with a person and not a phone call or computer. We could then ask questions more easily.

Fed up with passwords, not being able to contact a real person and simply felt valued. Doesn’t happen very often these days.

Cheaper than post office

Going online to get car insurance quotes is normally hard going, but I found with Saga insurance everything was professional, easy and straightforward, there Web site is easy to navigate and I had no trouble in getting a quote within minutes. Early days but I would highly recommend Saga to all.

Horrible experience, I am a customer of a few years and received home insurance renewal price with an increase of nearly 50% even though I had made no claims. I obtained a much cheaper quote elsewhere so went with that. Next think I know Sags had renewed my policy without my permission and taken full payment 2 days before the policy was even due to renew I rang to complain and tell them that I was not renewing and I wanted a full refund, a bit of an argument ensured with their “customer service person “ who actually laughed at me and told me a refund would take up to 14 days. I expressed my displeasure with this but got nowhere despite them renewing my policy without my permission Never again

Wish I had looked at Saga sooner. Great price, great cover and easy to access. I’m a customer for life now!!

I have been trying all afternoon to get this policy sorted your website does not make it easy for non computer users.

Quality reinforced by quality customer service and price

Always very clear on every question

Easy to follow, good instructions, fast service.

The initial quote was misleading me, and also my lack of detail was causing higher premium than necessary, and Mark was able identify this issue and convinced me this was the right deal. We have had travel insurance through blue rewards at Barclays, so I have been out of touch with travel insurance. So Mark was the guiding light.

My 90 year old father did not renew his policy, as he is very ill in hospital. For some baffling reason they still insured the car and are now demanding money. I have been on the line for nearly 30 minutes trying to make a payment & the staff are unable to help me. Long wait time on the phone, then put through to someone who has no idea how to take a payment or check for an outstanding amount. I am beyond frustrated. This company used to be amazing, especially for elderly and easily confused clients, sadly this is no longer the case & their customer service is none existent.

Could not download the policy. Tried to speak to someone, that was not possible, so after an hour i gave up. Disappointing.

My quotation beat all the competition helped by returning business no doubt

Renewed home and contents insurance.Excellent service explained everything in detail.Gentleman I spoke too patient and polite.Would definetly recommend Saga.Also price good.James Burnicle

Competitive quote - web site easy to use

Very disappointed with SAGA. Received a home insurance renewal quote that was almost 50% higher than previous year. Logged onto my account with them and saw that renewal was not automatic, so I ignored the quote and got insurance from another company. Then I discovered that my insurance with SAGA had been 'automatically' renewed. I then called their 0800 number twice, spoke to Max the first time, to tell them that I didn't want their insurance, Max told me to email home.customerservice[AT}saga.co.uk or customerservices[AT}saga.co.uk and attach the insurance letter from my new provider, as it would be quicker. I have so far emailed them 3 times (with the PDF) and received no reply, not even an automated response. They have been pestering me for payment via the post, I told them in my email that I had high blood pressure and they were not helping, to no avail, - did they even read the email? I finally received an express letter from them today telling me that my insurance would be cancelled if I did not pay up. They appear at best incompetent, if they had read my emails or listened to my telephone calls they would have known that I was not interested in their quote, and that in my account on their website it stated that the policy would not be automatically renewed. I don't know what they are playing at, renewing policies that should not be renewed, but hopefully it is now at an end. I would email them again but what is the point given that they don't appear to read them.

Very pleased buying travel insurance from Saga. Very knowledgable customer service. Good product that crossed all the boxes on my requirements and also noted my health record without major financial consequences. Very fair all round.

I nearly pulled out half-way through doing your questionnaire - its too long!

One of the best insurance companies I've been with. Thanks SAGA. Rowley.