Routes Car Rental

Do not rent from this company. It is a scam! They hook you with a great price online, but once you arrive to pick up your car you will have problems: require $500 deposit per day of rental; cars not there; cars filthy or damaged; overcharges. Stay away from this company, whatever you do!!

Sahara was outstanding! Thank you

They did not accept credit card insurance, so we had to pay insurance 67$, it’s a scam !

Kori was very professional, thorough and facilitated a seamless process to get my vehicle. Thanks Kori - JOB WELL DONE 🤗

Booked online, refused rental, told to email for refund of week long rental, said it would be 24/48 hours, oddly enough one of the guys working there told me I won't get my money back in confidence, now I see why he said that its been over a week (july 6 rental date, now july 14th). Multiple emails back and forth and calls, all result in the same response another 48hr by email. At this point having not used their service they've stolen my money. Beware booking online and being refused the rental that the money won't get refunded.

Waited for a full hour for the shuttle

I booked a 30-day car rental through Routes Car Rental, prepaid in full, only to be charged an additional $2,490 USD at pickup in Romania by their local affiliate, Mobicar. I was told this charge was a refundable deposit, but after returning the car undamaged, I found it had been kept as a nonrefundable “Third Party Liability” insurance I never agreed to. I declined all extra insurance The TPL fee was never disclosed on the Routes website It was never explained as nonrefundable or daily The company even threatened me with a €1,000 penalty for disputing the charge with my credit card When I contacted Routes, they denied wrongdoing and pointed to “terms” that did not exist at the time of booking. Travelers: Be cautious. Routes uses affiliates who misrepresent fees and Route’s head office won’t take accountability. This experience felt deceptive, intimidating, and extremely costly.

I rented a commercial small van 5 days in advance. But when I arrived to the desk they told me it is not available. It is disappointing to deal with situation one day before your flight

Sahara was excellent to deal with at the office to go through all the rental procedures etc. She is very friendly and knowledgeable:) The van we get picked up at at the airport is very clean and comfortable too! We’ve rented several times from Routes Ottawa and are always pleased with the service - especially with Sahara:) Thank you!:)

Being more clear with the terms of the renting

We had a few hiccups with payment but Julia was great and got us fixed up in no time!

Getting a ride to/from airport is a challenge. Even I had, my own car insurance I am charge a personal insurance fee. Not happy with that. Rate was great. There is no counter agent just you and the computer via live chat.

Very friendly staff Sahara was very helpful when I was returning my vehicle. Thank-you

I booked a rental car through Priceline and paid in full, including insurance. When I arrived at Routes’ MCO location, the agent claimed the insurance wasn’t even valid and she tried to tack on over $250 in extra fees. When I refused, the additional charges neither Routes nor Priceline would refund me—even though I never got the car. I later learned this price-hike scam is common with Routes via Priceline at MCO. It’s a bait-and-switch tactic that preys on travelers. Avoid both companies. Book directly via a reputable car rental agency that does not use affiliates.

This is easy and so affordable! I rented here in January with no lines, easy access. Thank you!

I both through a third party, I accidentally purchased 1am the day prior to needing it, I called the rental company first and explained my mistake, seconds after I booked it, they directed me to the third party, which was fine. They said they could not change the dates .... I said it's fine, I'll eat the extra day. I arrived at O'Hare airport the following day, thinking my car would be available still. They said since it was 24 hours after I was supposed to pick up, I will have to repurchase it. I disputed the fee with the third party. I booked direct and received the vehicle for the multiple days. ....... To find out there's an extra cost for out of state, I flew into O'Hare, but working in Milwaukee throughout the weekend. My service counter experience was great and informative. But the business practices with this company are atrocious. I will be interested if they survive another year with how unprofessional and helpful their practices are. As I said, my counter experience was informative and helpful. Just this business is trash. Be cautious and upfront with all decisions made when booking through a third party, and it's better off renting a car direct from them.... If this is your only option for a semi affordable vehicle.

Don't hire a car from Routes. I hired a car from Routes at Vancouver BC and did a road trip to Banff. Before crossing into Alberta, I called Routes customer care and also sent an email to Routes to ensure they were well advised that the car had entered a new providence. Two days later I received an email advising they were charging me approx $600 penalty for not advising that I had left BC and crossed into a new providence. Three weeks later, after many emails and providing evidence of the calls and the email to Routes, I am still trying to get my money refunded. I am beginning to believe that crossing the border is their underhanded way of extracting more money from customers.

It was fast, easy and overall pleasant experience. Prices were even lower than all the other "budget" rentals and they are no nonsense on trying to upsell you anything.

On Routes website while searching it says free cancellation but after booking customer care said your booking cannot be cancelled. It is a prepaid booking and job refund .Please mention and easily visible theses terms for somebody searching for Rent a car.

King at the Atlanta location took great care of me. He knows how to treat a person like a person not just a problem to process through - made the whole thing seamless and easy. I'll definitely book with Routes next time I'm in Atlanta! T picked me up from the airport and took me to the Routes office and she was nice and personal too and took care of both me and the person she was dropping off, making sure she could get a cart for her bags and watching them while she went to get the cart. Big ups to both King and T! They made my day.