Routes Car Rental
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WARNING: Hidden Fees, Misleading Practices, and Threats – Avoid Routes Car Rental!
I booked a 30-day car rental through Routes Car Rental, prepaid in full, only to be charged an additional $2,490 USD at pickup in Romania by their local affiliate, Mobicar. I was told this charge was a refundable deposit, but after returning the car undamaged, I found it had been kept as a nonrefundable “Third Party Liability” insurance I never agreed to. I declined all extra insurance The TPL fee was never disclosed on the Routes website It was never explained as nonrefundable or daily The company even threatened me with a €1,000 penalty for disputing the charge with my credit card When I contacted Routes, they denied wrongdoing and pointed to “terms” that did not exist at the time of booking. Travelers: Be cautious. Routes uses affiliates who misrepresent fees and Route’s head office won’t take accountability. This experience felt deceptive, intimidating, and extremely costly.